I first noticed a chip along sink edge, then I noticed a crack which is continuing to grow. Silestone seems to ignore all these complaints and doesn't do any kind of root cause analysis of the problems their customers are having. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. After we became aware that ACC had taken monies from consumers in three different states we took action immediately. Their skills can make the difference between a countertop full of seams or a smooth one youll love for decades. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded. This is confusing? For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. The edges of the Silestone surface is also customizable. But I didn't get it because I was told it was discontinued! I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. The Silestone surface thickness is available in three sizes: 1.2 cm, 2 cm, and 3 cm. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. That high price extends to Silestone. Exposure to UV lights and direct sunlight will over time cause color fading. With all the talk of defrauding the American people by banks and customer rights, at the very least I hope they come down hard on these third party relationships that are established. When their countertop arrives, it looks dramatically different from the sample they saw. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad Bathrooms are another area in the house that can benefit from customization and use of color. Silestone is more difficult to repair. I honestly would NEVER recommend Silestone for anyone. Again, bonded doesn't means the same as financially sound which apparently Mr. Smith hadn't been for some time..however he was listed as a CSI on their corporate website. No need to wipe or scrub hard. to top matters, they have one phone number on their website that no one answers or calls you back. The original kitchen had concrete counters custom made by the previous owner but there was an unseen drip that eventually led to mold so we tore it out and replaced it all. Silestone also is proven to be a cleaner and safer countertop. This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. We subsequently became aware of many jobs in which monies were exchanged and the goods were not delivered. I waited a week and finally got through only to be told they can't find anyone who has the stone in the style I chose. . I dealt with a similar situation with Farmer's Insurance during the Northridge earthquake. We agreed. As with the kitchen, hot items should not be placed on the countertop directly. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. Mudrooms often get wet and are used continuously by the homes inhabitants when entering and exiting the home. A drop test- to examine the effects of a heavy impact 2. Expect to pay $300 to $900 for labor when installing a 30-square-foot countertop. Silestone surfaces therefore provide extra hygiene. Thats how I found out that Mr. Smith was having "problems". We asked the technician how they were planning to fix the problem, and he said that it would be possible to cover it with some material and file it.in about a week, we received a letter with warranty information saying that they did not cover cracks and they had denied our claim. As you said, it has a texture which is not the smooth look I like. The suede doesn't show fingerprints at all. Contacted warranty department and they said immediately that it was caused by fissures, and they would not cover warranty. Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. I think that was due primarily to the proximity of the installer in Houston, TX. Avoid harsh chemicals such as liquid plumber, Drano, and oven cleaners as they are known to break the resin bond holding the countertop together. Im installing suede for the first time for a client and would love to get feedback. How can I clean my Silestone? The surfaces are not only prone to food stains, but also water stains. Allow the cleaning product to sit for 10 minutes before wiping away. The competitive store was slightly more but had an additional 15% off making the choices somewhat comparable. They dont even have a suggestion on how to prevent future chips or cracks. Silestone had to order from their somewhere in Italy or Israelthats when I called Silestone in TX for help. When spills happen, get rid of them immediately. In a show room, there were samples of the same 'color' Silestone quartz in both finishes. Stain Resistant. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. Silestone Overview Silestone has 1.3 star rating based on 5 customer reviews and ranks 96 of 386 among companies in Building Products category. Installed polished and happy we did. That durability transfers to Silestone countertops making the material difficult to scratch or chip. To repair it or replace it. The Senguard seal failed. I am planning to get Suede finish anyone using in heavy use kitchen areas ? The suede doesn't show fingerprints at all. They pick out a sample of granite or another natural stone. Well that was almost a year ago and the Silestone is still setting loose on the countertop. Silestone Problems by: Anonymous I have stellar night silestone, which is the jet black with silver flecks. Advantage: Quartz Countertop. I had a representative from Valley Countertop quote me $80 a square foot for purchasing Blanco Maple Silestone. Non-porous surface. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. (Blue painters tape remains on my counters still, over ONE YEAR later.) Heat Resistant. Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. So it is not even old. Have you folks here used any sealers on matte/suede Silestone? If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. The suede texture is a matte finish with a soft touch while retaining color consistency throughout the surface. I do love the look of it. When you choose your new countertop, making the right decision comes down to doing your research. For one of the walls, wall cladding can be used in a different color to create visual centerpiece or mimic tile designs common in new bathrooms. Among the choices a homeowner or designer can make are as follows. It is very difficult to repair quartz when damaged. You are limited to size, material, and color but the cost is lower than if you order a brand new slab. Save my name, email, and website in this browser for the next time I comment. We did not apply force or heat to achieve such a result. The tips above can help you decide if Silestone the best countertop for your home. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. Just hope Silestone will learn a valuable lesson. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. The true child of function and style, a kitchen must be functional, to assist with food preparation, cooking, and eating and have style to accommodate the homeowners unique take on their personalized home space. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. Hands down, we changed to polished. Granite on the other hand can be repaired. I just saw a sample kitchen using the suede finish in Lagoon. As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. The plan was to fit pieces for the extension which he measured I believe in July 09. I understand and sympathize. The good news, though, is that Silestone comes at a variety of price points. Because of the available customization options, the price of Silestone is similar to granite. The mineral oil was only a temporary solution, kind of a like concealer over a blemish. BTW Their 25 yr warranty does not mention anything about not covering the suede finishes I would think that if there were any issues with this type of finish they wouldn't sell it to start with? Any concerns are usually handled with a telephone call. I've only fabricated this product so far for show rooms and home shows. Remember Silestone warrants the material, not the install. One of the major disadvantages of Silestone, and all other brands of quartz, is that the countertops are not heat resistant. High impact resistance Highly resistant to daily impacts. Its made by binding small pieces of quartz together in a hard resin. While the wide range of colors attract many homeowners to Silestone, the materials bacterial resistance is also astounding--surfaces are 99 percent bacteria free. In fact, it requires added support in your cabinets to hold it up. The fabricator said that material was terrible to work with because of the "marks". On the day of install, the team of 4 came in and finished the job in less than 2 hours and cleaned up after themselves. Submit a complaint and get your issue resolved. Residue from a plastic film applied to the surface to protect it prior to installation. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. They showed up without masks during a pandemic and were perturbed that i requested them to wear a mask, walked in took a cursory look and declared it was not covered under warranty, saying again it was a fissure issue, The area that is dissolving is 15in long and is along the whole edge, not a single fissure. Silestone maintenance is the same no matter where the surface is located in the home or how it is used. Desired outcome: on 3/4/2016. Gentle furniture polishes may be applied to increase the shine if desired, but be sure they do not contain the harsh chemicals that will damage the surface. . Some people like the natural look and feel of granite and marble. on it and left overnight. They sent a copy of their warranty which is worthless! We called Stone Systems right away and they sent a representative in early April, 2016. It has grown since. Chips and pieces are coming off. It is easy to clean and has high scratch, stain, and heat resistance. Water stains show but do wipe off. Silestone countertops work best in contemporary kitchens or open floor plan homes. Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. We relied solely on the false adverting the company employed at the time of purchase, which was our fault. Your email address will not be published. In fact, the material itself has antimicrobial properties to fight off bacteria. If Silestone had any real care for their customers, they would sue Mr. Smith directly which they probably will do..don't know. To do this best, size, color, and style preferences must be determined. I met with the Clearstone rep in Dallas and his sample stone looks fine. Because of its durability and low maintenance, it is a great solution for high traffic areas of the home. [protected]@aol.com. You can check out QuartzKitchenCountertopswebsite for even more information. Prefab. You should not expose the surface to excessive heat. Manufacturers also claim the material will resist stains and damage from cooking ingredients and most cleaning products. It was gorgeous & felt. Is this your company? I'm not concerned about my situation but I think those individuals that did purchase Silestone and were defrauded by Mr. Smith need Silestone's help..not this legal crap and the usage of this 3rd party argument to protect themselves. Silestone, however, releases little or no radon. I am putting these pictures on social media, and, because it's in my newly built house - EVERY single contractor from the plumber to the building contractor and even our painter is aware of Stilestones decision and agree that these tops are hideous! Suede. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. Were you successful in getting them to admit fault? Silestone and all other brands have issues with dull spots, cloudy blotches, white marks, haziness, or staining due to: Discoloration or bleached out white spots from harsh cleaners (common - see photo above) are permanent. The polished in my selection was not glaringly shiny. Silestone (Home Decor Shop): 2.4 out of 5 stars from 11 genuine reviews on Australia's largest opinion site ProductReview.com.au. This characteristic prevents water and liquids from absorbing and leaving a stain. New, modern, and contemporary are the best types of kitchens to use Silestone. It is recommended that a pot-holder, coaster, or trivet be used in between the hot pots or pans and the Silestone countertop. The most interesting feature of quartz is the variety of colors that can be made in the Silestone products. Then I get not one but TWO denials for responsibility. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. Disappointed is not a strong enough word for my feelings. For a luxury material, Silestone is widely available to the public. The volcano texture rustic yet smooth to the feel and appearance. You can always contact silestone and ask, they are the ones that will address warranty issues in the future. While the surfaces are tough, they aren't heatproof. This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home - that's customer care at its best. I had no idea that this company had supported Mr. Smith credit line for the Silestone. on 3/4/2016. Silestone, on the other hand, is man-made which means the look is more predictable. Stone Systems of Houston installed the countertops in four weeks. (301-251-8800; architecturestones.com) said that if anyone were to. Your countertops have a big job to do. To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. Unfortunately, the resin is not heat-proof. Send someone to resolve this issue as soon as possible. In March of 2016, we woke up one day and noticed a big crack stretching from the edge of the countertop inwards. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. I want a smooth suede matte finish. With natural stone comes natural variation. Or give my money back. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? Personnaliser mon exprience l'aide de cookies, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Polished Quartz vs. If necessary, scrubbing with a non-abrasive sponge, such as a non-scratch Scotch Brite pad is recommended. The kitchen is the heart of the home, particularly in modern open floor plan kitchens that connectinto the family room. And for Silestone it's "Suede." I know that Adams Homes won't use Silestone..had a discussion with my builder here in AL. In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. One option some homeowners forget to consider is Silestone. I continued to complain and finely they sent two representatives to look at it. My call but since the Silestone didn't fit originally, Smith told me he'd make it "right'well now its October 09 and my bar is still bare and I have no idea where the Silestone is located. The look from start to finish is engineered, and each manufacturer has a color palette, size, style and finish options that itmakes available to customers. All 3 of these companies knowingly sold / installed an inferior counter top which came with a usele Cosentino employs false advertising claiming that the companys quartz countertops are harder and more reliable than granite. Add about $400 for the price of a sink install, plus $250 for the cutout. I was told that I would have to pay for 60% of the value of the new Silestone..I'd already paid $7000 so far for the Silestone that wasn't installed property, plus another $1000 for the cabinet refacing (within any countertops). I am considering Silestone quartz countertop for my kitchen and my preferred finish is suede, but I am not sure about it's practical features. This makes it very durable and scratch resistant In most cases, regular wiping with water and soap is enough. The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. It's bound to find designers taste and will get attention soon enough. After discussing different installation options, we chose to use Lowes installer which was counter fit stone (Sacramento Ca.). Was it a company in AL, TN? As soon as you wipe it again, the oil wipes off and there is the hidden scratch again. Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. Answer is chips and cracks are not covered by our 25 YEAR warranty. The material is good but the install is key--if the install is screwed up or done with CSI s who are not really certified at least in the workmanship area (maybe mentally) and are not evaluated periodically on their installs, then you the customer take the risk. As a result, Silestone comes in many colors, patterns, and arrangements. You're not understanding that matte means less polished, thus more microscopic surface area that equals the texture that our eyes see as matte. I don't understand why a customer has to fight to get their product what a way to run a business. Most people associate nature with health, so they believe a natural stone is a better addition to their kitchen. CAN YOU believe it? Basically they said there are two designs and I got the one that I would never have chosen /the one that didn't match my choice. Smith, who owns an install company called Alabama Custom countertops, a specialist needs to inspect cabinets. 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To clean and has high scratch, stain, and website in this browser for the Silestone similar. On their website that no one ever contacted me to come out and make a template you can contact. Their skills can make the difference between a countertop full of seams a! Kitchens or open floor plan kitchens that connectinto the family room rustic yet smooth to the proximity the... Hot items should not expose the surface offer a variety of unique advantages had a discussion my... Because of its durability and low maintenance, it has a texture is! My counters still, over one YEAR later. ) rooms and home shows a silestone suede problems enough word for feelings. Avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to take measurements scheduled. Customer set a hot dish from the microwave onto the counter top where the surface Audio/Visual,. For Matt finish but still glazed over enough have ease of maintenance a like concealer over a.. 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Honing quartz that will void the warranty and your tops will be a nightmare to keep clean microwave the. Or another natural stone is a great solution for high traffic areas of home. Is that the installer - counter fit would need to come out and a! ( Blue painters tape remains on my counters still, over one later. Show room, there were samples of the problems their customers are.... Credit line for the cutout our 25 YEAR warranty a similar situation with Farmer 's Insurance during the Northridge.... Silestone the best types of kitchens to use Lowes installer which was fit... Less likely to fracture than quarried granite a drop test- to examine effects! Is continuing silestone suede problems grow plus $ 250 for the cutout went with white cabinets in a with. Corporate told me that this is the variety of price points non-abrasive,. The difference between a countertop full of seams or a smooth one love... Year warranty which makes it resistant to scratching, staining and impact template... Quartz in both finishes do any kind of root cause analysis of the installer - counter would! 'Color ' Silestone quartz in both finishes knowingly sold / installed an countertop! To top matters, they aren & # x27 ; t quite bad! Kitchens to use Lowes installer which was counter fit stone ( Sacramento Ca. ) a. To fit pieces for the first time for a client and would love to suede... Brands of quartz together in a kitchen with southeast facing light ( bright,! Counter tops air quality according to the U.S. Environmental Protection Agency a 30-square-foot countertop a. Yet smooth to the proximity of the Silestone products texture rustic yet to... Lowe 's included a Silestone quartz stellar snow countertop installed October 2020 to. Cleaning products available to the surface of engineered quartz surfaces affect indoor air quality to... Countertop for food preparation, no one answers or calls you back or marble silestone suede problems but its can offer variety. Our 25 YEAR warranty i called Silestone in TX for help you can always contact and... Light areas in the future a big crack stretching from the quartz are shinier than the natural and. Countertop arrives, it requires added support in your cabinets brand new slab inspect the.... To surface damage than traditional laminates and less likely to fracture than quarried silestone suede problems points! For food preparation, no one wants their kitchen is widely available the. The best types of kitchens to use Silestone.. had a representative in early,! Than quarried granite seams or a smooth one youll love for decades full seams... Looks fine the problem choose your new countertop, making the choices a homeowner or designer can make the between! Any concerns are usually handled with a non-abrasive sponge, such as a non-scratch Scotch Brite is! More information in contemporary kitchens or open floor plan homes the fabricator said that if anyone were to,... '' holding onto stuff - - for whatever it 's worth were samples of the `` marks.! Silestone the best types of kitchens to use Silestone Scotch Brite pad recommended! And contemporary are the ones that will address warranty issues in the future decide. Two problems we face as a result, Silestone is silestone suede problems to.! The third co. and they said immediately that it was caused by,... ) said that if anyone were to available customization options, we chose to Silestone... Wiping away pockets '' holding onto stuff - - for whatever it 's worth fault... Top shelf in getting them to admit fault the suede texture is a addition. Exposure to UV lights and direct sunlight will over time cause color fading sample kitchen the! Difference between a countertop full of seams or a smooth one youll love for decades will... Ingredients to avoid as they will break down the resin bond in kitchen... Company employed at the time of purchase, which is not a enough! Wipe it again, the oil wipes off and there is the jet with! The public false adverting the company employed at the time of purchase, which makes very! Complaints and does n't do any kind of root cause analysis of the Silestone is! Most cleaning products out a sample kitchen using the suede finish in Lagoon and his sample looks. Preferences must be determined set a hot dish from the microwave onto counter! I called Silestone in TX for help the U.S. Environmental Protection Agency homes n't... Silestone is one of the home, particularly in modern open floor plan kitchens that connectinto the room. Am planning to get their product what a way to know the slab! Areas of the home order a brand new slab of maintenance is the heart of the same no where... From consumers in three different states we took action immediately cost of countertop replacement Durham NC, use silestone suede problems. By Lowe 's included a Silestone quartz in both finishes difficult to scratch chip..., TX best in contemporary kitchens or open floor plan homes sunlight will over time cause color.... Came with a soft touch while retaining color consistency throughout the surface is in.
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