Hi Alex, we appreciate your feedback as our teams are always striving to improve our processes for our customers. Im sure this is not a one-off complaint. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the home's other features and amenities. Hi Robert - we are concerned by your review and have sent your information to our team for further investigation. Now sometime in June, I heard from their agent that the SFR was nearing completion and they wanted to close end of July. Congratulations on your new home, we hope you enjoy it for years to come. And we didn't even know that this house was supposed to be closed. There was a big communication gap. That was completely fine. As the process kept going on, like the construction, the communication went down a lot. I still had scratched cabinets but I'm happy they came out a week after I closed, fixing what needed to be fixed. We have sent your information to management in order to investigate further. But good quality so far. Can someone please contact me to speak about this? We have made many improvements and met some wonderful neighbors and the walking is great by the meadow. In the meantime, if you haven't already, please submit any warranty items you may have to our online warranty portal. At the end of the day, only having to pay $1,000 of the closing cost was a pretty good deal, especially with the way the market is right now. I believe it is a faulty breaker and needs replaced. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. If any items that need repair fall under our extensive warranties, please be sure to submit a claim through our online portal. I had to wait for those floorings to be installed before I could physically move in. In order to access the portal, you must verify your identity, create a password, and consent to the terms and conditions. However, Keith our loan advisor made up for it. He would walk out to the house. The floor keeps coming up. [protected]. lush front yard landscaping and a 10-year structural warranty. Terrible company that doesn't honor their new home warranties. Find an issue? I looked up the number and found out they had an office in Port Saint Lucie so I called and made an appointment. These townhomes are brand new and it is unfortunate to get this kind of customer service. Several months later the flooring was coming up throughout the home. Thank you! CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. Anyone can write a Trustpilot review. We use dedicated people and clever technology to safeguard our platform. I am a licensed Realtor that registered a client to purchase a home from LGI Homes through Jeanette McClaskey, the Port St. Lucie LGI sales rep. A month later and multiple phones calls, emails, texts and my buyer contracting on one of their homes, I receive a phone call from some random LGI employee telling me they will not honor the registration I did for my client. LGI Homes responded: Hi Maria, we're disappointed that the common area is not to your taste. He did the walkthrough of the house. Research the different types of loans, pick the one that is right for you, and ensure Loan Depot does what you ask them to do. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. Bedrooms are tiny but nice as a starter home. Claim it and get a lot of features. LGI Homes helps people who are undecided about renting or buying by helping them see all of the financial benefits to homeownership. Please send your information and a brief summary of your question to customercare@lgihomes.com so that we can point you to the correct contact. We know that sometimes things come up after closing, so we are proud to include a one-year workmanship warranty and a ten-year structural warranty for every home. Finally.. That's fine. That kind of experience, I would have expected the two weeks before the closing. I bought my new build LGI home in November of 2019. Square footages are approximate and may vary in construction. Without her we would not have been able to complete the transaction on schedule.Even after the fact Carrie reached out via phone and email to see if there was anything she could answer for us. The entire experience and everyone we worked with were up front, honest and wonderful. Kevin Wilkins Nothing on our website should be construed as legal, accounting or tax advice. CAL DRE #02064225, LGI Realty - California, Inc. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. Hi, thank you for sharing your feedback with us, as we are always striving to improve. There were tiles missing in the bathroom. We are sorry that we were unable to find the right home for you at this time. LGI Homes is a new home builder that builds homes and communities in more than 20 states across the country. I have a circuit breaker that trips on almost a daily basis. We have new construction homes in your area. Hi Crystal, we are disappointed to hear you are having issues with your home. Have filed complaint with BBB and will proceed further if we do not receive our funds asap.. RED FLAGS regarding LGI. The whole team made it stress free and answered all of our questions. Incentives and seller contributions may require the use of certain independent lenders or title companies. The construction managers werent the best- we had to tell them about multiple problems and some never got fixed. Again, congratulations and we hope you enjoy your new home for years to come. It wasn't a good experience that three weeks before closing. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. Stainless steel side-by-side refrigerator. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. WV Martha Rose, Broker. But every time we turned around, we didn't even have enough time to go and look at houses before they were sold. Hi Alan, We are disappointed to hear about your experience with your local internet provider; however, we are happy to hear from our team that they have reached out to you about your situation and are working to find a solution. Hi Jennifer, we are happy to hear you were able to move into your LGI home at a time that worked best for you and your family. I manage about 6 units in the Voletera Community in ABQ NM 87123 area. We will close on this date." Have had a maintenance/warranty ticket open for over 3 months now with ZERO work being done to repair the floor. Martha Rose, Broker. I could not control the date of the sale of my condo as those terms were dictated by the buyer and their lender. So, that was when my friend went into the office. There's no true traffic 'cause it's kind of pear-shaped housing development, so you gotta try to come out the same way you went in. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. This company uses cheap labor and even cheaper products to build over priced houses. I was able to close within 30 days. Is this your company? So that was a pain, because we had to reschedule our movers. He said, Oh, it might take a couple of hours. And since I took the day off from work, so I went along with him. I have been in my home about 100 days and the lack of quality in this very expensive home shows more each day. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping or decorator items and furniture which are not available for purchase even upon additional payment. We closed over 2 months ago still don't have correct front door, or 3rd car garage door Today's date: February 3, 2022. They are not being very helpful. If this company will do something like this to Realtors who bring them business, then I would never entrust them with a client of mine. LGI Homes is a leader in the home construction industry. You dont hear a word from the builder after settlement you are nothing to them after. Some of the other builders don't include a garage motor, the front lights by the garage, and mailboxes. This is not the typical experience with LGI Homes, and we apologize for any lack of communication from our team about your items. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. This luxury upgrade features all of the amenities of the CompleteHome package plus: These extra touches add more value to your house and enhance the features of your new home. We were in the process of buying a house and we were looking. We fell in love with the size of the yard and we liked the house. All the things that you need are here. The air filter wasn't changed and was blocking everything up. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. Fix crack and mend exterior walls. Explore these nearby communities and start the journey to your new home now! If you see problems imagine what you can't see. This is not an offer to lend. The rep was off one day or helping another customer and he had a supervisor who knew my name and situation. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. (This was on Tuesday) I'm sorry, This is not acceptable. That's the only negative thing that I'm a little dissatisfied with compared to the cabinet guys, the flooring guys and even the concrete guys who came in that first week with no problems. After I got moved in and the air conditioner didn't work, they went up there and it was all torn apart. Our management team has been made aware of your concerns and will be reaching out to address them shortly. Service lines for internet apparently are damaged and need to get reinstalled just a 12 week wait according to cox the front neighbors are in the same boat nobody knows anything. Hi Molly, we are happy to hear you've had a wonderful experience with our team. He drove fast through the neighborhood to show us houses. But all in all, it was not a bad experience. Not necessarily extending the 90-day build process, but looking at if a homes not ready to be closed on pushing closing. I was in contract to buy a SFR property in Charlotte, North Carolina and had paid a $5K earnest money deposit. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. LGI Homes range from $166,000 to $356,000. My sales guy, Tommy, was marvelous. He didn't want me to buy the house. We moved in our home in Fort Myers in November. It took a little over a month for the construction team to complete my work orders. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. I also liked her honesty, follow through, and communication. We apologize for any lack of communication from our team, as that is not the typical experience with LGI Homes. This will surely increase the credibility of your complaint. There over all friendly, experienced, knowledgeable, and polite service. When purchasing an Extended Warranty, we will collect the following personal information: Your name, address, telephone number, email address and information about the HVAC equipment under the Warranty, including its manufacturer, model number and serial number. Congratulations on your new home and thank you for choosing LGI Homes. I was very clear from the very beginning that this is the make or break of this transaction is that he school has to be at NBISD. Find your next home in Palm Coast by LGI Homes, located in Palm Coast, FL. But the craftsmanship of the house is kind of poor. And we both brought another friend. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. Yall must get incentives if somebody come to an appointment ridiculous. Learn more about what sets LGI Homes apart from other homebuilders. They said my warranty was expired and that it was not a builder defect. I wanted to match it as close as I could get it for the bedroom. My client signed a contract on April 24, 2021. The homes go through a rigorous quality control checklist to ensure all materials are safe and durable. Their customer service absolutely sucks. In fact, most fences in the development are sagging, falling or generally poorly built.LGI knows its shoddy build but will do nothing about it. Service will be completed, and you can return to loving life in your new home. Hello, we are disappointed to hear that you had a less-than-exceptional experience with our team. I recommend LGI Homes. Oh, and I bought this property through RWN (Real Wealth Network). LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the homes other features and amenities. Builder (LGI Homes) will not refund $5000 security deposit, Pats of outside wall top area breaking off, false advertisement, lies, deceits, poor customer service, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. How are you? He would reply back. And come November 11, still not ready. Our loan officer Carrie Budds singlehandedly saved this deal. As you can see by the attached photo, it is only 62 in the house. Keep in mind that these are mass produced tract homes, there WILL be a few defects. It was one of the other builders. But later on, after the first week, around November 6, when we didn't close, so we came by and inquired with the office. Water damage, If under warranty please let me know. The thermostat is and has been set on 90 for two days. I seem to never get a response from anyone when I put in a claim through the warranty portal through LGI. With LGI Homes, you may qualify for no money down financing. It would be nice to do a two-week walk so that the construction manager could see what our concerns are. He also helped me with understanding the property values in the area because I had sticker shock there to begin with, with the cost of the homes in the area. Brand new house doesn't looks like brand new with construction manager being rude. Even if it was delayed, if there were communication, like, Hey, Sai. The service extends well beyond your initial home purchase, to those special years living in your LGI home. Knowing that I work from home, I wouldn't be able to move right away because it was such a long lead time in a brand-new neighborhood. Dundee, FL 33838 Loan Depot will automatically steer you towards an FHA loan (if you are not going VA). The septic system has sunk in the ground alot of paint work was left un finished, What can I do? And the advice the representative gave was, Just don't move. Also, the home is more thorough than I've seen. So, the building manager was not aware of it. Thank you. She not only called them right in front of me, but she also sent them two emails before she left for Texas and copy me. It took us a little bit longer to get here, but those who were patient get the greater things in life. Until after several calls/texts. I'm not looking for gutters, just the deflectors on the roof to match the neighboring houses. Hi Andrea, we apologize for any lack of communication about your warranty items and have sent your information to our team to investigate further. Overall, well-constructed. On the day of, Carrie reached out and got our closing to go through after issues with paperwork transfers. We are really sorry. I don't even need an apology. The thermostat is set on "Heat" and "Auto Fan", there is a malfunction in the system somewhere that needs to be addressed ASAP. In select communities, buyers have access to CompleteHome Plus packages. The tiles started cracking in the dining room and kitchen. Since you were approved for financing, the earnest money no longer qualifies for refund. And in the beginning, when I asked him, Are we sure we're gonna close on October 27? Now there is mold in that area. I bought my house Dec of 2022. I called LGI up and the rep said he could have it done in 30 days, with just about exactly the same window as I had to get something arranged for my family to move into. Our team is always looking to improve our processes in order to be more efficient and deliver an exceptional experience for our customers. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. I informed their rep who came out (Oct. 2020) who acknowledged the issues (small at that time) but said the LGI wouldn't fix it (it wasn't bad enough). very frusterating. I have an important question to ask them regarding the defective hardie board siding installed on my house. But they took pictures of the air conditioning unit and everything was fine. I offered to increase my deposit, pay them a penalty etc etc but to no avail. This was a thought process all along. 1962 Amber Sweet Circle I like the neighborhood and the house. Thank you. And the new house was good, so I decided I would do it. They came through, made sure those are just points during the home buying process, you get really stressed out about it. We're gonna close it next Monday, which was November 11. We build affordable single-family homes, townhomes, active adult communities and luxury homes in attractive locations. LGI Homes builds high-quality, move-in ready homes at affordable prices across the United States. After we saw the property and signed a contract on the same day we sat down for the paperwork and nothing had been exaggerated. This is exactly what's happening in North Carolina as well. I was satisfied with that. Granite counters, stainless appliances. Save your time and buy a better quality home because LGI is not it! And he told me all the things I needed to take care of for the first year. Great communication and good customer service. Make a list of any defects you see and ensure that these are noted by the construction team during your final walkthrough. Please do not buy a home from LGI. There's a section in the back of our yard that and the sod was already dead. We met with him and went through the property and he made a checklist -- but never shared it with us. Located near Callahan, this one-of-a-kind neighborhood allows you to indulge in an enriched lifestyle where natural beauty and exquisite design unite to create a truly unique lifestyle. Snow and rain was also able to enter some homes due the damage, leaving homeowners facing leaks and water damage. Here are some key takeaways from my homebuying experience: 1. I am a first time homebuyer. I paid the ernest money. You will save money on energy costs. So maybe he wants to sell it to some of his friends. Initially, lack of responsiveness to things being identified as issues during construction. If you have any items you'd like addressed by our team, please submit them to our online warranty portal if you haven't already. Everybody that's come to visit me so far loves the house. Hi, we are sorry to hear you have an issue getting in touch with our team. I filled out the contact form, and someone reached out. I think if you are in the market for a home and are ok working within the parameters of an all-in-one builder, then LGI is a solid option to go with. Find out how we combat fake reviews. They've been really good at getting out here and taking care of what needed to be taken care of, like the air conditioning and the plumbing. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. I didn't have the cash to pay LGI Homes on July 29th, the day of closing. It often helps with closing costs. After that, The deal seemed to go downhill. It would be better if we had earlier final walks and the construction manager was involved sooner. To provide you the best experience, our website uses features that are not supported by your current internet browser. Desired outcome: I had some major problems the first couple of days I moved in but because they handled it, it didn't continue to be a big problem. "Analysis of the construction, performed by independent construction experts retained by various insurers, identify the cause of the siding damage is one or more of the LGI Defendants' failure to ensure the siding is firmly secured into underlying building studs in compliance with building codes and/or product installation requirements and/or the LGI Homes is a premium home builder. This is now affecting the exterior walls. Learn more about the LGI way Im sure this is not a one-off complaint. 2. LGI Homes is one of the nation's fastest growing homebuilders engaged in the design, construction and sale of high-quality new homes across the United States. The building side is a little hit-and-miss. I've had about seven. That was another thing that Tommy did. And I was told I could wait for Lawrence until he was done. LGI Homes The loan type was changed to conventional only after I reviewed the documents and demanded that it be changed. He did such an amazing job and even expedited all of our stuff to get us in our forever home sooner. The drain line was also clogged with what they said looked like drywall dust. The estimated closing date will probably change. All of that went well. I was, What am I supposed to do? At least 24 houses built by LGI Homes had sliding and shingles ripped off by 51.4 miles per hour winds, despite being designed to withstand gusts of at least 150 miles per hour, according to an inspector hired by Casey Law. Their advertisement which said I could have a house in 30 days and with no down payment in my VA loan appealed to me. I never had any bad remark in my rental history. Advertised sample monthly payment are based on principal and interest only. Eric, who is handling the maintenance in the house and everything, has been great as well. My drive way as well as garage has some cracks. These five-star homes are designed to bring adults 55 and older together to lead active lives in desirable suburban areas. If an unexpected issue arises in your new home, don't worry! They gave me a little mason jar full of jelly beans and he said if I went home and starting to have second thoughts, I just take one of these pills and give them a call. Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own homealong with convenient access to nearby cities for work and leisure. Please let me know, I would be more than willing to start an action law suit- On top of that they will take your $1000 deposit, from a legally As much as we wanted to be excited about our closing day and being able to close on a house we have prayed for, worked our [censored] off for, worked hard to search for and chose this company over everyone else - for our family to build with, We are truly disappointed and are upset by this experience. Buying the house was a breeze, but the kitchen floor started falling apart less than a month in. At LGI Homes, we have built our success by constructing quality homes at attainable, affordable prices. But the rest of all the LGI reps that I have been in contact with have been wonderful. And still a couple of drawers don't work. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. That was a great experience. They claim that my client clicked on one of their ads on Instagram and I cannot be registered as the buyers agent nor will they pay a commission to me. I need to file a warranty claim for a leaking roof that is only 3 years old. While our homes are built to the highest quality standards, we recognize that occasionally repairs are needed within the warranty period. We take great pride in the quality of our homes and each home undergoes several third-party inspections throughout the building process. So he was very open about it. My commute is a little longer but that's not a huge deal. My rep Chad still texts once in a while and checks up on us to make sure that things are getting done and that we're doing okay. Maybe he just wants to sell the house for a higher price. FAQ. Discover Southern Pines, a northeast Florida oasis that captures the essence of southern charm by combining acreage homesites and beautifully constructed homes. I initially talked to one guy. Rick is the biggest problem that LGI has. Rutherford West - 1568 Nature View Loop, Driftwood, TX 78619 LGI homes are deceiving, they let you bring everything, pull your credit, said congratulations. This is not an offer to lend. He's few houses down now. Ready to move into your perfect new home? This complaint was posted by a verified customer. LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. My appointment with him was 01/20/23 not even a courtesy call back that he would not show up to me it shows a bad experience an no value the customer. Wow, good information. If you are buying in California, you get solar included! The floor keeps coming up. Sit construction mgr, Ryan made aware was timely and vey professional in getting things addressed. 8770. These communities are close to award-winning medical facilities, retail shops, restaurants, outdoor recreational areas, live music venues, nature trails and public parks. And the representative was patient and he understood my skepticism. After everything was good and we knew everything was gonna be fine, they wouldn't even let me schedule an appointment, and that wouldn't occur until after I took possession of the home, ahead of time for the internet. If it comes to that, well call LGI corporate office and we'll deal with it. So, I said, All right. I've tried reaching out to John Carter multiple times and I get ignored. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. Planks that have broken edges were used. Homes go through a rigorous quality control checklist to ensure all materials are safe durable... What sets LGI Homes active Adult communities and luxury Homes in attractive locations the right home for at! Home builder that builds Homes and communities in more than 20 states across the United states sure are... Plans, features, and we 'll deal with it wanted to close end of.! 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I moved into Terra Vista Community in Buckeye AZ on Dec 5th, 2022 not your. Our online portal experience on LGIHomes.com, please submit any warranty items may! At if a Homes not ready to be closed on pushing closing have n't already please. Craftsmanship of the house a section in the home is more thorough than I 've tried reaching to. In California, you may qualify for no money down financing at houses before they sold. Not going VA ) the LGI way Im sure this is not it repair fall under our warranties! In love with the size of the yard and we 'll deal with it to submit claim! Closing to go through a rigorous quality control checklist to ensure all materials safe. Process kept going on, like, Hey, Sai you get solar included do a two-week so. Yall must get incentives if somebody come to visit me so far loves the house for leaking... Close it next Monday, which is why we offer an industry-leading on... 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