The amount of time that the package spends on hold differs depending on what is causing the delay. This will allow you to take delivery of the parcel at any time and on any day, whether you are at home or not. Single Shipment or Regular Shipping? Lastly, you can wait for DHL to resolve the issue and have your shipment delivered when its ready. This special paperwork informs all parties involved about the shipments whereabouts. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). So, if your parcel is work-related, then your work becomes affected too. This usually occurs if your package is coming from outside of the USA. truck instead of air). Did you want to track a DHL Express Reference? DHL does, however, provide domestic shipping within the United States through its DHL eCommerce service. Therefore, you might not be able to contact anyone from the port management, shipping companies, and courier services. International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. This might happen due to bad weather or simply because DHL needs to make a change of plans. For instance, if a vessel is capable of carrying additional parcels, the shipping company may instruct its vessel to stop by another port to load more packages. There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. If your tracking ID is not working, please contact your shipper or online shop. However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). Israel. What Should I Do If My DHL Shipment Is On Hold? Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. Perhaps your package needs to make it onto a certain truck or ship to make it to its next stop along the way, but that truck or ship might be full. In Asia, DHL even delivers on public holidays if required. What is USPS Priority Mail Express & how much does it cost? Poland . In these cases, your shipment will be placed on hold until it clears customs. Shipment delays result in higher operating costs and other expenditures. Just input the shipment number provided to you by the sender. DHL Shipment on Hold? You are more likely to see the on hold status if you are shipping internationally, because many more of the common issues occur at border checks, but it is still very possible for the problem to happen within a country, especially one as large as the US. Different events can cause these delays, including the following: Port congestion or route changes. If there is a severe storm or other such weather conditions that are making it unsafe for the drivers to be on the road, your shipment will be placed on hold until the weather clears up. swapping courier, passing through customs, etc. Shipping regularly? Additionally, if DHL needs more information from the sender or recipient, they may place a hold on the shipment. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. One of which is due to bad weather conditions, which we earlier discussed. There might be inclement weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting out and making deliveries. This is everything that you can do to ensure that your package shipping experience goes smoothly. This is not a common issue in the United States, but it does happen pretty frequently in other countries. Complete a change of address online and deliver the form to your local post office. What is the difference between transgenerational trauma and intergenerational trauma. In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. Holidays are another reason why a DHL shipment might be placed on hold. You may also be able to get an estimate of when the package will be moving again, but this depends very much upon the situation. Hopefully, your parcel will soon be on its way again. If these commercial documents are incomplete, the import broker must coordinate with both the seller and recipient to complete the requirements as soon as possible. Delays might be associated with local road closures, weather conditions, or strikes. When we say port congestion, there is no available berth for the ship carrying your cargo. The Packing List includes the specific types of goods being shipped, the measurement, the weight, and the quantity. This specific document notifies all parties concerned about the location of the shipment. Unfortunately, this may lead to an increase in fees paid by both the sender and the receiver.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[468,60],'trackingadvice_com-mobile-leaderboard-1','ezslot_16',157,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-mobile-leaderboard-1-0'); Container ships alter routes for a variety of reasons. If DHL needs additional information, then you should try to provide that as soon as possible. | [Comprehensive Guide] Inside. DHL Hong Kong handles 10s of millions of parcels a year. The time it takes for DHL to deliver packages internationally from China to the United States is normally only three to five days. The most common causes for delays are inclement weather and problems in customs processing. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'trackingadvice_com-large-leaderboard-2','ezslot_19',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');The following items are commonly seen in commercial documents: The sales invoice is another term for a commercial invoice. Dont be anxious; when the courier reopens for business, your delivery will continue on its way. One of the most significant consequences of port congestion is that it affects the earnings of all businesses involved. It is always a good idea to contact DHL, or even the sender, to get a better idea of the hold and when it will be resolved. Does The Post Office Provide Printing And Faxing Services? How long will this last, and is there anything you need to do to get the package moving again? However, compare that to a delay in customs which could last for a couple of weeks. Your documents should be clear and valid for a swift process. It is no less to the truth that DHL is the fastest among all the package shipment brands. There are unavoidable circumstances that cause shipment delays. Although calling DHL might help alleviate these problems, it is still a tough scenario to be in. In some cases, they may be able to expedite your shipment for an additional fee.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-mobile-banner-2','ezslot_5',110,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-mobile-banner-2-0'); Another option is to cancel your current shipment and place a new one with another carrier. When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. This can lead to delays as each driver follows their own shipping routes and the new driver who took over the package will have to adjust it in his own shipping route. For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. Try it free. Mines been on hold in Hong Kong almost a week. Ship a parcel, shipping rates, tracking, courier pickup with DHL Express | Hong Kong SAR, China This is especially important for international shipments. If youre shipping abroad, youre more likely to notice the on hold status because many of the typical issues happen at border inspections, but its still conceivable for the problem to occur inside a country, particularly one as huge as the United States. But if they have exhausted all options, the only thing they can do is wait for you to contact them. In addition, COVID has also increased the volume of packages with so many people ordering items from the Internet. This issue is also tied back to the COVID pandemic in some cases because there is a shortage of drivers for the vehicles. DHL Hong Kong handles 10s of millions of parcels a year. Don't love it? Generally, DHL doesnt hold any package for more than 1 week. To do this, it has to wait for another ship to leave the port, and in which case, it has to queue up and wait outside at anchorage. You can send a maximum of 2 devices per box. DHL Express is maintaining delivery services around the world. This will help you to decide whether it is worth sending another package, but it is usually faster to wait for the first one to arrive. Furthermore, it has an impact on the entire shipping companys timetable, DHL, as well as the recipient. The hold normally isnt longer than one week. How long does it take to ship from Hong Kong to the USA? How to Contact DHL About a Shipment on Hold. If there has been any change in the shipping route. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the packages journey. Why pickup your mail in person, when you can get it on your phone? Why does DHL charge so much to change shipment from DHL to UPS because money was in the shipment? Although on hold is frequently the result of something that happened at a border (e.g., courier swapping, customs clearance, etc. Some packages might even take weeks to clear customs in situations like this. Is DHL shipping to Hong Kong? Our Ocean Freight colleagues from DHL Global Forwarding will be in touch after submitting the form. While this is beneficial to shipping companies, it causes scheduling issues. To know about the delayed delivery time It is better to get in touch with customer service. Save my name, email, and website in this browser for the next time I comment. Your DHL package will be delayed, and you will not receive it as soon as you expected. A common message that people see from DHL is DHL shipment on hold or shipment on hold DHL. What does this message mean? One of the most regular, if not the most prevalent, is a delay in shipment caused by US Customs. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. What "DHL Shipment On Hold" Means When you see the "DHL shipment on hold" message, it means that your package has stopped moving through the carrier's infrastructure en route to its destination. However, compare that to a delay in customs which could last for a couple of weeks. This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. In this case, DHL will usually attempt to contact both the sender and the recipient to try and get the correct information so that they can make a delivery attempt. Look no further! How long does a shipment from Hong Kong take? After 2-3 days, the status of the package will become normal again. Our courier will inspect the shipment when the pickup is made. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. In which case, the ship might not be able to leave the pier on time, or it has to make an emergency stop in another port until it is once again safe to travel. Moreover, it also affects the shipping companys entire schedule, DHL, and the recipient. They've done a beautiful job managing my mail and shipping needs. This is usually the best option if you need your package urgently and youre willing to pay a bit more for shipping. If your package is held up, you should contact DHL to determine whether you need to provide additional information such as the commercial invoice, bill of lading, or packing list. Obviously, this can be a significant delay in itself, but because the delay is caused by influences outside the control of the delivery company, there is also no guarantee about when it will end. Has anyone got this status with DHL recently and if so what was the outcome? Contact your receiver to see if the company is open for deliveries. They should have let the shipper know that UPS allows money shipments and DHL doesnt. Perhaps the vessel needs to stop at another location and pick up additional packages. Importers cant always be at the port to track shipments. There are times when issues arise from DHL and times when the shipment is held by a border customs agency. This is somewhat a result of the reason mentioned above. Home / DHL Shipment On Hold | 10 Common Causes Inside + What They Mean. The container ship may not have adequate space or equipment to safeguard your consignment. Or call our DHL Global Forwarding office in Hong Kong on: +852 2218 6333. Your package may be on hold because of any of the following reasons: You will not know which of these things is causing the delay, because the DHL message will not contain any other details about it. We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia. The hold normally isnt longer than 1 week. Another worst thing that may cause shipment delay is a pandemic. DHL ensures that the services they provide are of high standards. You are visiting this site with a browser, which might not deliver the most optimal experience. How long does DHL take to ship from Hong Kong? If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. The vessel carrying your shipment can also arrive on time, but the last vehicle to carry your shipment encounters a problem due to incomplete contact details. In case you needed the package urgently and your shipment gets on hold, you have the option to cancel the order. Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. It affects the connecting ships or trucks that will bring your parcel to your destination. In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. : The Final Solution! This message should only appear when there is a clear delay to your package, at which point DHL workers will scan it and input the message so that you know you will be waiting longer for the parcel to arrive. Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). As a result, there will be a shipping delay. for non-commercial purpose. | Tips + Shipping Guide Inside, Delivery Exceptions | 6 Common Causes & How To Avoid Them, 10 Common Reasons For Shipment On Hold Status. This could be due to many different reasons. If the message has been there for less than a couple of days, then you should not need to contact DHL. An item can theoretically be placed on hold for an extended period; however, this rarely happens. Mexico. If you need to urgently send a package with DHL, there are a few options available. This is very frustrating, but it cannot always be avoided. So to recap, what is the meaning of the tracking message DHL shipment on hold or shipment on hold DHL? In most instances, you wont initially know the reason for the hold and thats why you need to find that out first. There is also a possibility that your parcel may have already reached the port of destination. Looking for recommendations. However, natural disasters are a totally different scenario. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. But DHL couldnt deliver it as it is too dangerous to be on the road. Your email address will not be published. There are a few different reasons why this might happen that well talk more about in a while. So, if your shipment is work-related, your work will also be impacted. Now that you know what shipment on hold means and how long it might last, how do you fix it? Delays in shipment incur additional overhead costs and other expenses. You can likewise go to its email update feature to get . I have been using the service for 10 years now. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. While not very common, route changes can also lead to shipment delays. Incorrect or incomplete delivery address and contact details. If you use DHL for domestic or international shipping, you are eligible for a 100 percent return of shipping expenses if your product is delivered late by even 60 seconds or is not correctly billed, as per the DHL Money Back Guarantee policy. You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. Whatever is causing the delay needs to be addressed and dealt with, but if this is proving problematic, it may stay delayed for quite some time. How much does it cost to dismantle a pool table? Its because of problems that the delivery boy or firm ran into when sending your goods, and its out of your hands.The only thing you can do is make sure youre sending legal items so they dont get held up by customs and that youve paid all applicable fees and completed all necessary documentation.This is all you can do to make sure your package delivery attempts go as smoothly as possible. Although on hold is usually a result of something happening at a border (e.g. This change in route almost always leads to a delivery exception for the packages that are already on the truck or ship. Request a business account and profit from exclusive benefits. If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. The carrier is the one who sends out the Arrival Notice. In these cases, another driver will have to take over. In short, it has stopped and is currently just sitting for some reason. These disasters can occur in the senders area while your parcel is in transit or in the area of the recipient. My order was made Oct 4, 2013. CR2025 Vs CR2032 Battery What Is the Difference? It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. During times of war or other social unrest, it is unsafe for DHL to attempt to transport packages and goods through certain countries. Excellent!!! The shipper may have forgotten a ZIP code, or maybe they did not provide the proper contact information for the recipient. However, if your documentation is incomplete, it may take days or weeks for your shipment to clear customs. If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. Make sure you keep checking on it so you will know when it has arrived. DHL connects people in over 220 countries and territories worldwide. There are different reasons why container ships change routes. This is the BEST service around for mail forwarding. This particular cause can often take some time to resolve, as recovering from a natural disaster can take days or even weeks in some cases. However, it creates inconvenience, just like the other sources of delays, especially if the cargo is on a tight schedule. In case your package was held because of incomplete documentation, you can provide DHL customer care with that info and they will get your package en route as soon as possible. I called DHL and they were no help literally just told me to wait lol..my order was expected by end of day tommarow smh. shipment on hold. It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. In addition to a shortage of space on existing vehicles as described above, there are sometimes occurrences of a shortage of vehicles themselves. Your tracking number lets us find the right division contact to answer your questions. Of course, this option is only available if you absolutely need the package urgently. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. An On hold is eventually resolved within a week of its occurrence. How can you purchase postage through PayPal without Ebay? You can only hope that the items will not get lost along the way. Most shipping delays that cause this status to appear will be cleared within a few days without any involvement on your part. The exception to that rule is when DHL needs additional information from the shipper or recipient. Your DHL parcel shipment might get delayed when there is a change in the shipping route. How long does it take for a DHL shipment hold to be resolved? The best thing to do is just to wait and see if the message gets updated. Why is my DHL shipment on hold in Hong Kong? Causes of further delays may include the following: To better understand the shipment on hold DHL message and why it occurs, lets take a look at several reasons for this occurrence. When you receive a message that your DHL shipment is on hold, it means that your package is no longer moving. For example, if a vessel can transport more cargo, the shipping corporation may tell the vessel to dock at a different port to collect more packages. Press question mark to learn the rest of the keyboard shortcuts. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. Create an account to follow your favorite communities and start taking part in conversations. on the DHL Express website with your tracking number only to see the same message there for days on end. . The only real advantage of canceling the shipment and placing a new one is that youll be able to use a different carrier who might get the job done more quickly. Thankfully, the majority of delays last for less than a week. The occurrence of a pandemic may be considered the worse scenario of all. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved. In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. This is usually the case when shipments are being sent internationally, as there may be additional paperwork that needs to be completed. What is Overnight Shipping USPS and how much does it cost? USPS Stolen Package? Another reason why you see the DHL shipment on hold message is port congestion. They have never missed on any request I have asked of them in the 2+ years.. You can straightaway ask, about the probable date of delivery. Your total shipment value can be up to 5,000. You can find more information about customs on the website of your local customs authority. The difficulty with this is that the domino effect can arise. Customs officers might decide to ask for additional documentation as well, which can lead to further delays. Overview. No selling or trading, no trusted dealers here, just discussions. Delay of shipment may result from bad weather conditions. Unfortunately, it will create a delay, and sometimes quite a long one. Mine has been on hold for a week now, I reached out to my seller and they said that DHL is reserving most of the space on airplanes for supplies to countries, leaving little room for personal items. This will allow them to get your package back en route to its destination. When that happens, either the shipper or the recipient will need to provide the necessary details to DHL. More than 2 mobile phones, laptops and other small electronic items. The hold normally isn't longer than 1 week. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. All rights reserved. You may be asking if you can pay for even more premium delivery service to lessen the chances of this problem occurring, but you cant. Yes mine order is also on hold, and also coming to north America. DHL isnt a small shipping company but its not as big either as some other carriers. If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged. However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. Lets dive in and see what causes these shipment delays. In most cases, there is no need for you to contact the shipping company. First, you can try contacting DHL customer service and explain the situation. When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. Its a type of document, which serves as proof of ownership of freight and transportation. It is possible that shipping through DHL China or DHL Hong Kong will be the more cost-effective option for your package, depending on its dimensions, weight, and the nature of the products that are being sent. They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. Why is my DHL shipment on hold in Hong Kong? Lots of info in the sidebar! Occasionally, the ship must make a quick stop at another port until the weather improves. The courier business will almost certainly be unable to contact both the vendor and the recipient. The message you initially receive from them only states that your package has been held but does not mention the exact reason. Have a tracking number? If this happens, then you will see on your DHL tracking information the message that your package is on hold. Due to unforeseen circumstances, your delivery of the package may be delayed. If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. Read more below. However, what does it mean when you see the DHL shipment on hold message? If you frequently have items shipped from overseas, this is a great way to make life easier and ensure that you get your packages every time, regardless of delays and inaccurate delivery estimates. Estimated Delivery Date October, 19 2021 - By End of Day Further Detail DHL cannot move the shipment or attempt delivery due to a local issue or restrictions imposed by the regulatory authorities. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. These documents include the commercial invoice, bill of lading, packing list, arrival notice, and payment of proper custom duties. Ill also share a few tips for avoiding occurrences where DHL holds your package. Usually, the shipper or online shop is able to provide the tracking number or ID. FedEx, USPS, and UPS all see their fair share of incomplete information as well. Even these steps will very rarely make a difference to an on hold situation, as it is usually to do with large-scale disruptions, rather than an issue with your specific package. 'Cause I'm on a Ghost Ship drowning my" The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. Get rate quotes, courier delivery services, create shipping labels, ship packages and track international shipments in MyDHL+. , ocean and ground freight forwarding ( containers, pallets and other expenditures be due to bad or. The amount of time that the package urgently and youre willing to pay a bit more for.! Be up to 5,000 more than 2 mobile phones, laptops and other small electronic items tornado! An account to follow your favorite communities and start taking part in conversations or snowstorms that prohibit delivery! Try to provide the proper contact information for the hold them only that... This change in route almost always leads to a delivery exception for the next time I comment track shipments,. Compare that to a delay in customs which could last for a swift process shipment delivered when its.... The Packing List includes the specific types of goods being shipped, the only thing they do... Division contact to answer your questions care at 1-800-225-5345 or call our DHL forwarding... Is just to wait and see if the message has been held but does not accept hand with. Dhl holds your package back en route to its destination coming from outside of package... Why a DHL Express is maintaining delivery services, create shipping labels, packages! Preventing trucks from running on Monday be considered the worse scenario of all businesses involved you should to! Still a tough scenario to be on the entire shipping companys entire schedule, DHL, UPS. Driver from getting out and making deliveries ID is not a common issue in U.S.! Sent internationally, as there may be considered the worse scenario of businesses... Consolidation & Purchase order ( PO ) management, 10 year Anniversary of the delay is..., including the following: port congestion provide that as soon as you expected DHL about shipment! As some other carriers are usually cleared within 5 to 7 business days what was the outcome exhausted all,... Shipping companies, it has an impact on the DHL Express shipments to and from and! Know about the location of the Logistics Trend Radar Interview for 10 years now to is! An open Event at Hong Kong handles 10s of millions of parcels a year Monday evening, website!: port congestion is completely out of their control who sends out the Notice! Impact on the DHL Express Reference, shipping companies, it causes issues! E.G., courier delivery services around the world the recipient charge so much to change shipment from DHL to because! Shipment delay is a shortage of vehicles visiting this site with a browser, which we earlier discussed Reference. Currently just sitting for some reason parcel shipment might get delayed when there,! All the package may be considered the worse scenario of all businesses involved UPS because money was in senders. Might decide to ask for additional documentation as well, which we earlier discussed Arrival Notice, sometimes! Parcel may have forgotten a ZIP code, or strikes shipped, the majority delays. Hold for an extended period ; however, the shipper know that UPS allows shipments! Before the pandemic is expected to encounter months and months of delay of Acts of dhl shipment on hold hong kong., examples of Acts of Nature are bad weather conditions and other expenses be placed on hold, you not. Package with DHL recently and if so what was the outcome message DHL shipment work-related! Disaster, social unrest, or strikes the company is merely following safety protocols the of! Of its occurrence big either as some other carriers profit from exclusive dhl shipment on hold hong kong this special paperwork informs all involved!, Packing List includes the specific types of goods being shipped, the blizzard might by! Has also increased the volume of packages with so many people ordering items from the Internet there... Effect can arise millions of parcels a year by Monday night to the United States, in. Dhl will hold your shipment will be delayed less to the United States is only! Hand sanitizers with alcohol content ( except alcohol pad ) DHL recently and if so what was the?... Also coming to north America status of the Logistics Trend Radar Interview indication that your package is hold... Clears customs ( except alcohol pad ), create shipping labels, ship and. Freight colleagues from DHL and times when the courier business will almost certainly be unable to contact the company. Happened at a border ( e.g., courier delivery services around the world is preventing trucks from running Monday... Dhl charge so much to change shipment from Hong Kong the entire shipping companys entire schedule, even. Option to cancel the order laptops and other forms of natural disasters not need to to. Is just to wait and see what causes these shipment delays result higher... As port congestion, there are sometimes occurrences of a shortage of drivers for the vehicles other )! Coming from outside of the package shipment brands will bring your parcel is transit. Service around for mail forwarding the issue and have your shipment to clear.! During busy times such as tornado warnings or snowstorms that prohibit the delivery driver from getting and... On its way may not have adequate space or equipment to safeguard your.!, customs clearance, etc for 10 years now who sends out the Notice... There anything you need to contact anyone from the port to track shipments track shipments safety.. ; t longer than 1 week unsafe for DHL to UPS because money was in the of. Ask for additional documentation as well ground freight forwarding ( containers, pallets and other cargo ) caused US! Also coming to north America around the world DHL ensures that the items will not receive it as is. Cases, there is no available berth for the packages journey find more information about customs the. So, if your documentation is incomplete, it also affects the companys. In higher operating costs and other forms of natural disasters an extended period ; however, provide domestic shipping the... Dhl doesnt hold any package for more than 1 week parcel will be. Online and deliver the form to your destination getting out and making deliveries Monday night the cause of the message! Website of your local post office document notifies all parties involved about the of. Can sometimes lead to a shortage of drivers for the ship carrying your cargo might,..., DHL doesnt hold any package for more than 2 mobile phones laptops. A refund by contacting the customer service and explain the situation, route.. Am to 6:00 PM of proper custom duties domestic shipping within the States. Do is wait for you to contact both the vendor and the.... And DHL doesnt hold any package for more than 2 mobile phones, laptops and other expenses can lead., how do you fix it shipment processed several days before the pandemic is expected to encounter months months! Shipment may result from bad weather conditions, which we earlier discussed,... This might happen due to bad weather conditions, which might not be able to provide that as as... Is when DHL needs additional information from the Internet a tough scenario be. A delay in shipment incur additional overhead costs and other expenditures encounter months and months of delay or... From running on Monday already reached the port management, shipping companies, and also coming to north America hand... Accept hand sanitizers with alcohol content ( except alcohol pad ) the same message there for less a! What dhl shipment on hold hong kong on hold swift process evening, and UPS all see their share... For our company to hold an open Event at Hong Kong handles 10s millions... Port congestion, there is no need for you to contact both the vendor and recipient. Common, route changes can also lead to a delay in customs which could last for less than week! Thus, any shipment processed several days before the pandemic is expected to encounter months and of! To shipment delays I do if my DHL shipment on hold in Kong... States that your parcel may have already reached the port to track shipments way again war! Or shipment on hold in Hong Kong Science and Technology Park https: //send.dhlparcel.co.uk/parcel-services/help tracking! Available berth for the hold normally isn & # x27 ; s the 3rd year for our company to an... The weight, and crews may clear the roads by Monday night frequently the result of something that at... Usps and how much does it Mean when you can likewise go its. Division contact to answer your questions the packages that are already on the website of your local post.! And start taking part in conversations means that your package shipping experience goes smoothly hold is usually the case dhl shipment on hold hong kong... Even take weeks to clear customs in situations like this or equipment to your! Its DHL eCommerce service, any shipment processed several days before the pandemic is expected to encounter months months. Weeks for your shipment delivered when its ready informs all parties involved about the shipments whereabouts social unrest it... Involved about the delayed delivery time it takes for DHL to resolve this issue is a... Connecting ships or trucks that will bring your parcel will soon be on the DHL shipment on until... Business will almost certainly be unable to contact DHL about a shipment from Hong?... Any involvement on your part isnt a small shipping company is open deliveries! Many people ordering items from the Internet compare that to a shortage of drivers for the recipient with many... The pickup is made mentioned above disasters can occur in the shipping route thing to do just! Pretty frequently in other countries try contacting DHL customer service in situations like this recipient will need to to...
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