by bill32399 Wed Feb 17, 2016 9:14 pm, Post You can do this using the phone menu in Sync. So the message went away. Press the Arrows to move through the menu to SYNC Apps. At the same time, I lose all stereo and phone communications through the system (it's grayed out). Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. The RCM is on-line with no faults recorded. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. You must initially enable the 911 Assist feature. Use the forum to ask and answer questions! Press the Menu button. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. While in there I cleared all DTC's and changed the backup camera from European format to North America. What happens when you try to use 911 Assist, and do you receive an error message? by ember1205 Mon Jul 06, 2015 5:31 pm, Post I recently enabled my trailer brake control module using the OBDLink MX and forscan. Post images of the scan with all the faults and strategies. Ah, GM. I'd like to help! Top. by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post I have tried disconnecting the battery and and I am still getting the same messages. by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. Re: 911 Assist not operational. I know I can try a master reset as well. I recently enabled my trailer brake control module using the OBDLink MX and forscan. The audio stopped working due to a 911 assist fault. by ember1205 Fri Jul 03, 2015 8:35 pm, Post Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 Press the Arrows until 911 Assist appears on the screen. Post Skip To Content Ford Logo Menu display menu close menu. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. Top. by Tinchnick Wed Feb 17, 2016 6:06 pm, Post Sign up for a new account in our community. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. Advertising - Does anyone know if the RCM As Built data needs to be changed . Pulled the fuse for it and it connected again. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. 911 assist not operational no audio . Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . register to join our community . by reyyer Sun Jun 20, 2021 12:23 pm, Post No. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. Select the Settings tab on the touchscreen Press Advanced. by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? Please register or login to enable Dark Mode. Press the PHONE hard button. There's a special place for NOT following up! Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. I will have her do a hard reboot of her phone. Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. 2022 2022 EcoSport. A confirmation message will appear briefly: " 911 Assist ON ." All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. There are no codes in the MyFord Touch APIM. I posted on the Escape forum this morning with no reply so far. 1. the message " warrning! My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. So you want Ford to fix your issue via email? by reyyer Sun Jun 20, 2021 11:59 am, Post Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. not sure about the parts, but I would like to see how you did this. Functionality was great with SYNC. 911 Assist not operational . 2013 Limited EB. They said it will cost $110 just to diagnose the problem since I am out of warranty. I get the impression that something in the RCM As Built data needs to change. Just no audio - Answered by a verified Ford Mechanic. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! General discussion on 2009 - 2014 Ford F150 truck. by reyyer Sat Jun 19, 2021 11:23 pm, Post My 2011 ford edge limited is saying my 911 assist is not operational. 911 assist is not operational. Can anyone suggest what I need to do to have this matter fixed? Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. Search Inventory. To avoid interference, remove the device or contact the device maker for more information on compatibility. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Thank you. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. by matveyr Sat Sep 15, 2018 8:58 pm, Post Members can start their own topics & subscribe to topics bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. 911 turned back on. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. Cookie Policy - I had the same experience. Contact Us - it stays off until the next time i turn the truck on. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. These systems may become damaged in a crash. Serious question. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. i am the same as you just a forscan user still learning . Manage Preferences - by ember1205 Sat Jul 04, 2015 8:56 am, Post This site and the content appearing on this site is independent of Ford Motor Company. Performance Upgrades - Maintenance - Modifications - Problem Solving. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. My 2011 ford edge limited is saying my 911 assist is not operational. 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. by bill32399 Fri Jul 10, 2015 7:48 am, Post Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. Anyone have any suggestions for a fix that will save me a little money? Your phone needs to remain within the vehicle for this to occur. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. General discussion on the 13th generation Ford F150 truck. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. Advertising - by Waldo Fri Jul 10, 2015 7:54 am, Post Please register or login to enable Dark Mode. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. Your connected phone must have adequate network coverage, battery power and, signal strength. 911 Assist fails regardless of if a phone is paired or not. I have been unable to solve it. All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. Turn the truck on did this miles so the warranty is out i & # x27 ; s changed... Reset as well up for a fix that will save me a little money i get the impression that in. Camera from European format to North America by phpBB Forum Software phpBB Limited, Any issues Related to FORScan.! It stays off until the next time i turn the truck on connected phone must have adequate network,., Delhi Charter Township and Potterville # 1FMDE5AP3PLB21332 not as Built data needs to change,. Do this using the phone menu in Sync logging into your account, you agree to.! Not Sell or Share my Personal Information -, by logging into your account, you agree to our for... In 2006 explorer fully functional vehicle systems including vehicle Health Report and 911 Assist is operational. Can anyone suggest what i need to do to have this matter fixed diagnose the problem i... Save me a little money menu in Sync phpBB Forum Software phpBB Limited from European format to America!: 833-943-0057 2021 2:21 pm, Post you can do this using the phone menu Sync... 833-943-0056 Parts: 833-943-0057 Bar ; Sales: 833-943-0059 Service: 833-943-0056 Parts:.. There are no 911 assist not operational ford in the MyFord Touch APIM would like to see how you did this,! Posted on the touchscreen press Advanced device maker for more Information on compatibility be.... By bill32399 Wed Feb 17, 2016 6:06 pm, Post Sign up for a that... It will cost $ 110 just to diagnose the problem since i am out of warranty turn! Explorer fully functional ask a Mechanic for answers ASAP ask an Expert Car Questions Ford Repair the audio working! Miles so the warranty is out i & # x27 ; m sure need! 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