Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. Technician tested my A/C units on 05/`12/22, and told me what repairs were need to get the system running good again. The discussion went in circles again on 300 vans, fuel , inflation etc. I called another well known company and was quoted hundreds less. I will admit to being a bit on the thrifty side, but $350 for an hour's (maybe 90 mins) worth of troubleshooting just seems a bit steep to me. The quote was for $669, which was verbal, never provided in writing. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". We have protocols in place from the moment you call in, to when the technician arrives at your residence. There employees have damaged my AC unit from all the work they have attempted to do. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. Parker & Sons is amazing. She sent me her invoice. When Jacob P . - hours vary a lot they missed 2 appointments before before showing up 3 days after the original appointment was scheduled. I called SRP, they said nothing pending. The charge would be $3,819.00. From the hourly and the bonus structure. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. Will work with owner to get a resolution for owner. Useful Reply Reporter447795 Very professional clean and followed all procedures to keep them and us protected due to COVID. They show up on time and most importantly they know what they are doing. The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. I called Parker and sons and they dont show that I owe any money. He ignored me when I said we had another unit and just left, leaving me fuming. Parker and Sons takes care of both the plumbing and A/C maintenance. No refund received yet. He came in trouble shot the problem explained everything that he was doing and needed to do. Our experts are Trust Certified in addition to being licensed, bonded, and insured. Need to schedule a repair? It helps us realize where we may fall short, although we have great intentions. We take COVID-19, and the health of our customers and technicians seriously. You are in Phoenix. We have been customers for over 20 years. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. Note that complaint text that is displayed might not represent all complaints filed with BBB. I woke up with a rainstorm in my living room after a pipe burst upstairs. Had been without plumbing for days already. 12/16/2022. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! We're not your Average Joe! Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. ******* said that is not what she sees on the invoice. Having problems? I contacted Parker and Sons and technician came out on 08/11/22. Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. The managers don't communicate well at all. I guess they dont check their workers. . The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. He helped me order what I needed, he gave me his cell so I could ask questions! They never stick to things - they make changes too much. We received an estimate to install an Aquasauna system to replace our water softener. 2.4 miles away from Parker & Sons. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. You are in Phoenix. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. And why didn't they honor it? When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. Tue 2 to 6 appointment..Wednesday 2 to 6 four hour window and you can't get here..I recommended u to the Episcopal Diocese of AZ.all.of our friends and any of our 250 clients ask about a plumber we recommend Parker not ever again and it makes me sad that Parker got so big customers don't matter. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . WE appreciate every review we receive, good or bad. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. Parker & Sons is amazing. HIPAA Guidelines To Remember While Responding To Patient Reviews. In resolution, we agreed that Parker and Sons would issue a credit in the amount of $261.90, the charges for the refrigerant that was put into his AC system by our technician. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. Recent work: Change out from loadcenter to all in one 200 amp panel and riser replacement. Behavior contrary to these beliefs is not tolerated nor accepted. Parker & Sons just completed an a/c overhaul yesterday. The new system was scheduled and installed within 24 hours !!! He is a 5 Star Technician and I will ask for him EVERY TIME we need service. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. They will install the new softener this afternoon! Parker and sons have been to my house to work on it multiple times over the course of a year. I would like the entire unit replaced due to damages caused by parker and sons employees. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. I had to buy a new one! always great and friendly service. He marked that he checked the filters, which he definitely hadn't. It a Goodman and doesnt run all the time like the lennox Parker and Sons put in. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Yes, Parker & Sons offers emergency services. I contacted Parker and Sons and asked for a refund of my $285.78 annual maintenance plan. Yelp users havent asked any questions yet about Parker & Sons. Need to file a complaint? Larger 3.5 ton unit was low on refrigerant and had a leak. Having problems? I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Friendly environment Purchase and installation of a brand new HVAC unit was completed 6/2722. When they hire people they somehow forget to tell them about the OT and also no lunches some days. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. I will not use them in the future if I need another new unit. There is no cleaning staff. Well that was a big lie. Mrs. Parker died recently in Cleveland, Oh., at the age of 79. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. and gave us a seer of 14 that is just standard performance. I have asked numerous times for a replacement unit from their supplier ( Day and Night). increasing the charge for a part and adding a ************* Fee. Learn more about Birdeye. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. Very serious quotas and strict sales goals with. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. I am going to dump this company's contract ASAP. Why didn't the salesman offer a discount coupon if it was available? We know he'll love your shout-out as much as we do. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. -$19 Base Pay -Flexible Location -Breaks on chosen time. electrician, air duct cleaning, ceiling fans. I was shocked at once on the pricing and I started questioning about the labor cost which is almost $850+ just for replacing two capacitors, then he started talking about the number of Parker & Sons vans on the road and the fuel cost, inflation etc. Given an estimate to replace indoor coil and repairs. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Im on disability, with issues from Leukemia and type 1 diabetes! Keep your family safe. Very pleasant. 3d Get more reviews from your customers with Birdeye. the technicians were on time, friendly and very professional. Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. He was absolutely correct. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Dominate search results. BBB Business Profiles may not be reproduced for sales or promotional purposes. We also have a Tucson site. Yelp confirmed a business or employee license. Their request will take **** business days to process. Great service. Worst company ever!!!! Ive been using them for almost 9 years now and they are very trustworthy. Parker & Sons is amazing. Submitting a response indicates a willingness to work with customers to make things right. Stay up-to-date on current news, promotions, and industry tips. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. Tucson: (520) 273-7247. I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. Yelp confirmed a business or employee license. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? They stand by their product, are customer service pros, and I appreciate the level of service Parker & Sons provides. Management is good and cares about employees. I showed the technicians the estimate from Company A for repairs of a leak. Had been with the company for a bit by then, boss told me "you can quit if you want" repeatedly until I gave up. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. The only real downside is the company is understaffed. Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. The original invoice was modified by making changes, i.e. Good. Literally the only Pros are the MONEY. They are more than willing to coordinate the maintenance visits for the same day and time so that the property manager only has to make one trip to meet them. In fact, our technicians are trained and certified to provide a wide array of electrical services, including: electric panel upgrades, house rewiring, ceiling fan installation, etc. These are just a few examples: Dave at Parker and Sons came to my rescue. Audrey, your safety and satisfaction is of the utmost importance. Total of $818 plus tax. The install takes, at most, 3 hours. Thank you. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. It's fun environment but customers always take priority. To find more licensing information for your state, visit our. When they hire people they somehow forget to tell them about the OT and also no lunches some days. $673.54 is what I am owed and I want them to refund me for no services rendered . Parker & Sons were great !! We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. All works was done neatly and in a timely fashion. Other electrical services we offer include: We offer emergency electrical services around the clock -- 24 hours a day, 7 days a week. There was some confusion regarding a $750.00 rebate. I paid $11,000.00 for the heater and a/c. Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. to our friends and family be done by Jesus. They wanted to work it out, but when I called them back, they were condescending and arrogant. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. BBB Business Profiles generally cover a three-year reporting period. Showing 1-10 of 198 results. Hi Lois. In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. I also had the electrician replace an outdoor fan. Parker and Sons is a life savor. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. Thanks for the recommendation! They were able to come out SAME DAY and get our AC back up and running. The manager said he would make it right. Reviews from Parker and Sons employees about working as a HVAC Technician at Parker and Sons. They were very very unprofessional in terms of communication in establishing timely response for repairs upon the service crew coming to make the repairs. It cost $4000 for one guy to do a one day job. Great pay. I'll be sure to pass along your kind words of praise. They rip me off by charging me 711.00 for a part that only cost 40.48 cents and for another part that only cost 45.00 dollars they charged me 474.00 and reassured me into signing the invoice. Never show up ..Saturday waited all day. Them up before you agree to their terms or they will lie and steal your money downside is the is! Could ask questions contacted BBB for a replacement unit from their supplier ( Day Night. 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