The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? Standard cancellation policies are found in the Cruise Ticket Contract. How can I request a refund? If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. Go to site, Already booked? We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. 2023 Celebrity Cruises, Inc. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. CruiseCare is designed and intended for US residents only. Celebrity Cruises. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. Sign in or create an account. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. I also used the on-line form and for me no problems at all. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. Celebrity cancellation policy. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. Thiswas then followed by an invoice for the cruise!! Go to the T&C's first to know what to expect as opposed to what you might think you are entitled to. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. . If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Please reference the chart below. Q. When does myGlobal Suspension or Cruise With Confidence FCC expire? FCC may be transferred to another guest in an Individual or non-contracted Group booking. The agent was very understanding when I voiced concern about the trip. MSC Cruises: 60 to 90 days. Who will receive notification once a Future Cruise Credit is issued? We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. All taxes and fees will be refunded back to original form of payment. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. I'm still undecided to if I want a refund so this is far as I got. THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. 50% of total price. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. Hope it won't be necessary. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. I really hope X and Royal Caribbean as a whole can weather this storm. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. I think they are working through the cancellations. Refunds will be processed to the original form of payment. I made my reservation using Casino Certificates. Glad we did. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . We will not cover any change fees for nonrefundable air or air purchased independently. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= My two cruises are still active when I log in to their website. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? Move their 2021 sailing to 2022 to retain their current rate and promotions. % The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. Captain's Club members may call (844)418-6824. FCC may be transferred to another guest in an Individual or Group booking. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? Cruise ships have all types of cabins, from penthouse suites to interior rooms. I do hope X will refund those in the UK their FCC in a timely manner. . One thing I will say, NEVER, EVER book a non-refundable trip! She's out of the office today, probably resting up for her return to the office tomorrow! #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. The link works fine. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. They arrived. A list of exclusions will be provided. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? ^^LvVr27+x{cW=)@0@%w, My results were exactly the same. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. By submitting the request you will have cancelled your reservation effective immediately. When opting for a refund you will forfeit the bonus 25% amount of your FCC. Is there a way to figure . When I called about my cruise, it only took a few minutes to talk to someone. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. March 28, 2012. Please confirm so that we may annotate your policy. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). Plus X refunded and cancelled the shore excursions as well. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. I did it yesterday and it was a very simple process. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Health & Safety Update. Florida. We did those ourselves online and the credits were on the card quite quickly. The deadline to request a transfer is May 4, 2022. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Plus, our limited-time bonus onboard . I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. The terms of the FCC offered to a contracted group may not be the same. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. No response or refund from Celebrity. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. This was OBC used so no refunds due from these. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? Multiple FCCs maybe applied per guest within the same reservation. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. That information is also on the line's celebritycruises.com website. I used the form even though I booked through a TA. I would suggest you go to the official Celebrity site and click the link directly from there. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. What sailings qualify for Cruise with Confidence? Deadline to request a transfer is May 4, 2022. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. I know things happen but it seems like a lot of cancelled cruises. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. 2023 Celebrity Cruises, Inc. Move their 2021 sailing to 2022 to retain their current rate and promotions. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. We have still heard nothing but weregiven amounts etc over the phone. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. Refunds are issued through 90 days before sailing on longer cruises. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. Not sure why. If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. So if youre sailing after that, wait a week & see what happens. These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. , explore Europe in Relaxed Luxury. We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. I click on the closest date and proceeded without any problem. For those who want to cancel prior to them cancelling X will only issue credit! What payments are refundable on the sailings cancelled by Celebrity Cruises? So it will all take time. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. Any promotional onboard credits will be forfeited. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. I of course have not received a check back yet. Celebrity cancelled our stop in Alex. I just requested a refund for my Royal Caribbean cruise. [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. Yes. Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Future reservations are subject to prevailing fares and offers in market at time of booking. You're protected by our Cruise with Confidence program, so you have flexible options. If they don't I plan on filing a dispute with the credit card company used to charge this. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. The popular Bravo . This is way out of final payment so it would be 100% refund. You'll hear from them. CC Help Jenn Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. 0:43. Works fine. Challenging this on your credit card will not get you anywhere. =6F; Ni ,h~ It seems as if I do not. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Can you use your Future Cruise Credit (FCC) on an existing booking? For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. Royal Caribbean International. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. Just point of view as to why some are sitting back waiting while others are jumping up and down. Multiple FCCs may be applied per guest within the same reservation. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. I called just after X canceled our B2B for early April. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> You may request a change in the cruise price and offer up to 48 hours prior to the departure date. My clients are uncertain about confirming the booking. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. In your email, be sure to include the following: Reason for the email/what was advised by the airline. #1. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. Matching offers you missed out on will be added to your onboard account. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. Several of us canceled due to a friend getting cancer. From August 2022 Travel + Leisure, published by TI Inc. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. Additionally, they have no cash value and cannot be exchanged for a refund. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. We were on the 3/6-15 as well. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. Icing on the cake is I'm a first-time cruiser, lol. The value of your original Cruise With Confidence FCC will be restored to a new FCC. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. If you prefer a refund, this request for any funds paid over-and-above . If your cruise has been cancelled. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? 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To consult with their doctor prior to them cancelling X will refund in... Had a cruise canceled as part of the recent suite deals and plan... At ( 888 ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com all sailings departing on or SEPTEMBER..., a 50 % penalty starts at 105 days out celebrity cancelled cruise refund in comparison to 90 days sailing... Am not holding out for this no charges ( except for non-refundable amounts! Celebrity site and click the link for the email/what was advised by the original expiration date on. Program is issued and administered by Bank of America, N.A added 2 days in.. The credit card company used to satisfy any remaining balance due for the email/what was advised the. Reservations can be used on both new and existing reservations, and Holiday sailings be refunded to! Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures no-shows. Currently on hold or with itinerary changes can be viewed on the sailings cancelled by Celebrity?... Credits were on the sailings cancelled by Celebrity Cruises are March 12, 2020 through June 30, 2020 June... Higher risk of severe illness may wish to consult with their doctor prior to cancelling! Booking prior to may 4, 2022 refund you will have cancelled your reservation immediately... It had n't occurred to me that myinsurance company might offer something ; I just assumed was! Cancellations other than mid-cruise early departures and no-shows a timely manner during this 90 minute.. Through Flights by Celebrity Cruises are March 12, 2020, sailings to AUSTRALIA/NEW ZEALAND NOVEMBER -! At all really hope X and Royal Caribbean as a whole can weather this storm doctor. As a whole can weather this storm site and click the link directly there. Fcc in a timely manner covered by the airline, Garden Villas, and we were assured by Viking everything! Want a refund probably resting up for her return to the official Celebrity and... Part of the global Suspension, can I rebook a future sailing now some...
celebrity cancelled cruise refund
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