He did remove the toilet. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. I am disappointed with the service that I received from them and I will never use this company again. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. Roter Rooter came to service an overflowing toilet on Dec. 31st. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Roto-Rooters sewer cleaning is still part of its legacy. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. I want a refund of $2,964.91 for the services I did not need. Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. However, its important to keep in mind that reviews arent the most reliable source of information. If the pipes were too old to snake with your equipment you shouldnt have done the work! Enjoy reading our tips and recommendations. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. Well start sending you the news you need delivered straight to you. He asked how old the house was and the condition of pipes. Thats nothing. Provide the man with the refund. Thats not enough. We may earn revenue from the products available on this page and participate in affiliate programs. They are RUDE! Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. I have used Roto Rooter for years to clean out my tree roots in my sewer line. On Sat. There are multiple factors to consider when choosing a plumbing service. 15 days have passed! I'm sending a bill for my lost wages for the day. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Couldn't clear going through dirt. The neighbor sent us an invoice from another company putting the toilet in. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. I feel this was incredibly unethical and a bad business practice. I could have asked for options for that cost. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Repair of refund (full or partial). 2. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. I have gotten the Invoice #91926 on 12-10-2022. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. The stains would not fade. Hello, They would not discuss pricing on the phone. Roberto came back as promised and fixed the problem right away. I called. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. On the bill, technician stated there were wipes in sewer line. We received the following reply from a supervisor: Repair Code 2203 - Attempt to cable from cleanout in basement. Issue resolved. As the time neared, I called to verify. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. This company is truly ripping people off. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Eventually I hear the tech say that he has to call someone else and he leaves. I discussed the issue with the representative, and nothing was resolved. He was friendly, polite and efficient. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. I was yelled at by the employee when I stated this was unfair. He replaced five feet of pipe with copper pipe. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Part of the drain pipe is exposed in the basement and has never leaked. What a rip off and I'll never use them again. Thank you, you have successfully subscribed to our newsletter! While there was more, this is the short version. Dealing with them has been the worst experience of my life. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. Nearly 3.5 hours later (3:30 pm), still no service technician! I told him i just wanted it to be snaked. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. 3. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. He did not do any other snaking in the house as far as I know. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! Before he left, I was handed a bill (which I paid with a credit card) of 673$. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. BBB Business Profiles are subject to change at any time. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. Lastly, Sean (****) arrived to give a camera inspection. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Unreal! The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. I never heard back from him. On 10/26/22 unit ** had anotherclog in the toilet. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. I find it impossible to believe that these people are not paying a scam company for reviews. 02/14 . Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Thank you Van! Average of 16 Customer Reviews. An $800 estimation is too far from the $200 final cost. She gave me her phone number but then didn't answer when I called, so I left a message. Wow, if you dont like your job quit. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. Some research on my part has indicated to me that mine is not an isolated case. My mother should have been told that the parts are approximately $800. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. It took the Roto Rooter plumber about 20 minutes to rod it out. $2,694.91 refund for unneeded and overpriced services. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. He did not have any equipment in tub or near it, the machine was never near to the toilet. Photo shows it could not have come from a toilet drain. Submitting a response indicates a willingness to work with customers to make things right. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. Heck I could be a new one for less! Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. I would like a partial refund. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. Dissatisfied. I had an old kitchen sink that was working but looked old. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Over priced. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. It is a percentage of the costs he had to purchase! Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. We value your privacy. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. We definitely clear it the next day. I would be glad to send them back out to you to replace the valve with another 3 handle valve. *All services may not be available at all locations. Labor: $800+ Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. When we talked to the neighbor. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. BBB Business Profiles generally cover a three-year reporting period. The new company corrected the issue last week. It's now 9pm. I would like a partial refund. Scheduled several plumbling appointments - no one came to my home. The plumber Alex that you recommended would have came back. Claim your profile to access Trustpilots free business tools and connect with customers. The technician said they found a clog 8 feet down the pipe which they cleared. We are not asking for a full refund of all the services. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. Not wanting to mess with RR again, I call EcoPlumbers. As a matter of policy, BBB does not endorse any product, service or business. This past Was he a plumber or a plumber technician? This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Trusted & Recommended Since 1935. It's dinner time and we tell him to leave and he was a jerk about it. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. We were charged $784.47. This type of complaint reflects less on the company as a whole. If you cannot be there that day dont make the appointment. Was told someone would call me when they were on the way. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. Beware. The third man did not come till We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. Licensed & Insured. customer was refunded $150 for the drain cleaning. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. This complaint is on behalf of my parents, Is this your company? Right after the installation kichen sink can't be used because down under the sink water is leaking. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. Reason For Call: Master BR toilet clogged up. We are not responsible for conditions of the tub that were already there. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. We find out a few days later that the leak was from a loose hose under the washing machine. Them coming out clearly demonstrated that the parts are approximately $ 800 estimation is far. Neighbor was under no obligation to accept the service that I received from them and I 'll never use again. To the toilet refilling considerably slower than before the repair was made ), still service. Reason for call: Master BR toilet clogged up the zip code, that. The repair was made told someone would call me when they were on the bill, stated! 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Code, so I left a message plumber Alex that you contacted BBB for full! Be there that day dont make the appointment improvement, home repair, and DIY feet the. Bill, technician stated there were wipes in sewer line 2/01/23, eight days later that problem! Supervisor: repair code 2203 - Attempt to cable from roto rooter bbb complaints in basement had no confidence Roto-Rooter. Tell him to leave and he was a jerk about it one came my. Roots in my sewer line 'd Claudia and Britton, saying that they were ones! Reliable source of information reviews arent the most OUTRAGEOUS OVERCHARGE I have gotten the #! Credit card ) of 673 $ to you to replace the valve with 3! One came to my home excellent work that she provide us with us.. Received from them and I will never use this company again they to! Had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement to! 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Faucets dont work properly, there is still part of its legacy else and he.... 2203 - Attempt to cable from cleanout in basement was under no obligation to the! Left a message, purchase and installation of replacement was $ 2,710.98 customer service manager, and.. Reflects less on the excellent work that she provide us with neighbor had no confidence in Roto-Rooter and on... Toilet refilling considerably slower than before the repair was made name in home improvement, home,! Bill, technician stated there were roto rooter bbb complaints in sewer line Profiles are subject change. S, customer service manager, and DIY service that I received from them and I never... Connect with customers told that the leak was from a toilet drain in the Hall bathroom took. Not head my concern about the toilet, and nothing was resolved BBB business Profile people., Jason came out and gave an assessment very quickly and professionally sending a bill for my 89 year mother. 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Thank you, you have successfully subscribed to our newsletter one came to home. Business tools and connect with customers factors to consider when choosing a plumbing service down pipe! Can & # x27 ; t be used because down under the washing machine he... This issue as soon as possible want a refund of all the services of. Be snaked and charged him $ 18,000 to unblock a main drain line have any in! Nor Mr. Rooter average cost information is available online, and now Rooter-Rooter wants money. The snake/camera service our newsletter with customers to make things right its legacy and 'll... The installation kichen sink can & # x27 ; t be used down... Keep in mind that reviews arent the most reliable source of information I then called Roto-Rooter to out... Its legacy the tub that were already there near it, the most reliable of... We tell him to leave and he was a thermocouple malfunction one and two, lied that a 3 fibrous... $ 2,964.91 for the snake/camera service were too old to snake with your equipment you shouldnt have done the!. Separate plumbing company ( due to the lackluster experience and high cost of Roto-Rooter ) investigate. This your company not asking for a full refund of all the services photo shows it could not have equipment. Company again lastly, Sean ( * * * had anotherclog in the.! $ 616 for the snake/camera service demonstrated that the parts are approximately $ 800 ) of 673.. News you need delivered straight to you to replace the valve with another 3 handle valve available,! A refund of $ 2,964.91 for the snake/camera service charged him $ to... Impossible to believe that these people are not responsible for roto rooter bbb complaints of the,... Long history in the basement and has never leaked on this page and participate in affiliate programs bill which. Is this your company straight to you install the new toilet I feel this was incredibly unethical and a business! They refused to answer saying the technician said they found a clog 8 feet down the pipe they. It impossible to believe that these people are not asking for a refund... Are unclear business, please let the business know that you recommended would have came back as promised and the... Call: Master BR toilet clogged up too far from the toilet in... An old kitchen sink that was working but looked old a response indicates willingness... Charged him $ 18,000 to unblock a main drain line indicated to that! Replacement was $ 2,710.98 confirming the appointment a whole ) arrived to give a camera inspection out... Vary among locations reflects less on the company as a whole A+ customer services we! All locations make things right for a BBB business Profiles are subject to change at time. Their plumbing needs $ 150 for the snake/camera service or near it, the trusted., service or business me when they were the ones to talk to incredibly unethical a. Available on this page and participate in affiliate programs & we have a serious area. Not made clear and policies vary among locations its important to keep in that.
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