0000009705 00000 n 2999 Passport PL I did an online search to see what I could do and saw RushMyPassport and it's ad. This Refund Policy governs your entitled to a refund from govWorks for one or more of our service offerings that you purchased. HPpuVr endstream endobj 28 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 52 0 R/P 14 0 R/Q 0/Rect[396.36 519.138 558.0 542.59]/Subtype/Widget/T(Order Number)/Type/Annot>> endobj 29 0 obj <>/Subtype/Form>>stream Missrepresentated and over-promised and under-delivered. I am in a huge bind!!!!!!!!!!!!!!!!!! Your passport is in your possession. 3 Get Your Passport Photo at FedEx Office 0000014512 00000 n 0000058864 00000 n A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. This is a complete scam of a company. when i called (no help email readily available) i was on hold for 30 minutes before talking to a very unhelpful person. Due to a technical issue, we did not receive your request for a refund of the $60 passport expedited fee. 0000034931 00000 n I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. All Rights Reserved. they are a mother###ers they charge two times 208 dlls help to demand this company. Explore Our Technology Request a Demo Our conversion rate jumped up 10 points overnight when we started using the new checkout funnel. Security Practices and Privacy Act Statement (opens new window) Privacy Act Statement (opens new window) 0000058827 00000 n Furthermore, you will not be entitled to a refund if your application is denied because of issues pertaining to you personally such as your failure to pay child support or taxes, if applicable. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. . If you applied for expedited service at a passport acceptance facility or through the mail, your application may not arrive at a passport agency or center until 2 weeks after the day you apply. 0000034460 00000 n 0000255375 00000 n It sat in gov works office for another week. That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit. We are not privy to such information. Passport Suspension or Rejection. 0000005063 00000 n Orlando, Fla, (June 23, 2022) - AAA, one of North America's largest membership organizations and dependable brands has teamed up with RushMyPassport, one of the most trusted names in online U.S. Passport expediting, to offer exclusive rates to AAA members on expediting services for U.S. passports and global travel visas. So youre basically paying them to work with USPS on your behalf. Expedited Travel stated I had to fill out a refund form, so I did. U.S. DEPARTMENT of STATE BUREAU of CONSULAR AFFAIRS. The fact that with a straight face they charge almost the exact amount that a passport costs, leaves you to believe you are paying for the passport. send me a refund form. She then informs me that my passport is scheduled to arrive on January 7th, 6 days after I would return from my trip to Canada and well beyond the 6-7 business day window they had promised. You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. Lost, stolen, or misplaced tickets. You would think that for the price they charge, they would attempt to use the online portal in the messages column, or call if they don't hear back, before they just give up and let your trip pass by. 0000010464 00000 n On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). govWorks Inc. 0000011241 00000 n instead, 8 weeks later my original passport was mailed back to me by the United States postal service. Qualifying adult passport renewal applicants may pay the $110 passport renewal fee online via U.S. or international credit or debit card, electronic funds transfer from a U.S.-based bank account, Amazon Pay, or Pay Pal. It was done as a result of a website redirection. 2023 TravelVisa.com. A request for this form does not guarantee a refund will be granted. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). If you have technical issues while using the online request form, please let us know by completing ourWebsite Issuesform. 0000007878 00000 n I had to pay again, even more this time to get it re-expedited. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. 0000004141 00000 n Flight cancellations, missing flights, flight delays, or other travel itinerary changes made by the airline or customer. As a courtesy, our Help Center page provides all the requirements and forms you will need. How it Works Please note that expedited service can take 5-7 weeks. Horrible!!!! It was supposed to take 2 hours for my documents to be ready to be downloaded. Select the passport renewal service that's right for you. Any order canceled within 24 hours (1 day) and not under manifest is entitled to a full refund. Verification can help ensure real people write reviews about real companies. Flight cancellations, missing flights, flight delays or other travel itinerary changes made by the airline or customer. (They told me it would still be another week and a half the same day my passport arrived.). Our order tracking system gives you updates on when we receive and ship your order so you never feel left in the dark. Business Profile Govworks Holdings, LLC Passports and Visas Contact Information 1221 Brickell Ave Ste 1120 Miami, FL 33131-3230 Visit Website Email this Business (800) 963-7000 Average of 57. Pricing on passport services through TDS is comparable to its competitors. 0000017569 00000 n There is no other application on the market to produce the #pictureperfectpassport. Please check your email for a confirmation message. Passport procurement difficulties, including changes in policy, regulations, or requirements. This will surely increase the credibility of your complaint. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 5. 0000006485 00000 n Luckily My local Post Office had no information on processing govworks passport documents and directed me to the main post office which is by appointment only. 4. DO NOT USE IT! The post office said hand-carry service is completely unnecessary in my case because my trip is months away, and that they would have my passport at my door in 1-2 weeks WITHOUT using Expedited Travel. 2023 OnlineExpeditors.com. The complaint has been investigated and resolved to the customers satisfaction. This will surely increase the credibility of your complaint. That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. Our network of couriers nationwide can expedite your passport. HTMo0WhJ[m%qmP0tQrIZd/$?Rr%Bqz[oAG=8e&N$|'F#N!CR)l]P!|o(c3-j*,i^?nJmg%ih?gh"N2PavA(fy_e#+|J3RG5vE#G=DOetmYU@UwvXS%c@tyH={{ W$U'>~qY~z3t=/kNZFKm.3ksiWTk{lTp+ j~$*P12RpT:p#Hml[6y-8G!EDLmL`N1ERS4!ZbRIOEFH6& b{"xT14&(L0cdHad!FYBm&("x{, E!Yr!b8d|"[ >w endstream endobj 43 0 obj <>stream They are supposed to call you back and respond within 1-3 days. If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified . For a price, a number of companies today can keep you out of those long lines at your local passport agency and fast-track your application with the click of a few buttons. The story's a long one involving unresponsive web pages and locked document forms, a deadzone "customer service call center",several trips back to FedEx, unnecessary delays, etcetc, but just know you do not want to involve yourself with this shoddy "business", just get the forms fill them out and send them in yourself, it's simple, I've done it twice over the years and its painlessly easy. This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. The only thing I can see is my documents still try to be generated. Private companies are a smart option when filing for an expedited passport, because they're always informed of which regional passport centers have the least traffic and delays. If you make any mistakes on your application, it will delay your passport even longer. 0000014388 00000 n 0000014574 00000 n We have a deep understanding of how important your operating license is, and our platform is designed to help you service you optimize your business process while keeping your customers happy. 0000004876 00000 n Note that the refund policy is not an actual "refund", but a voucher to receive other govworks services. What can I use these photos for? I realized on a day I was to leave on vacation that my passport had expired. 0000003607 00000 n THEY ARE UNETHICAL. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. Were very excited about this strategic collaboration with RushMyPassport, as it alleviates some of the stress our members may feel when getting ready for an international trip, said Paula Twidale, senior vice president, Travel. As a result, it typically becomes a scramble to find a last-minute solution. 3. Weekends as well. However no information is shared.Another person who is traveling with me processed her passport through the local postoffice, after I had started the process for mine with GovWorks. 1. Service Purchased Order has been Manifested. Any determinations made by the team will rest within their sole discretion and are not appealable. govWorks uses an automated software system to simplify the process of completing government documents and applications. 0000004328 00000 n They charged for a 2 week expedited with no reimbursement for 6 week.. Ourprocessing times begin the day we receive your applicationat a passport agency or center, not the day you mail your application or apply for a passport at a local acceptance facility. If you do not want to use the online form, you have the option of requesting your refund by mail. You are eligible for a passport renewal if ALL of the following are true: Your passport is currently valid or has expired within the last five years. She says I can request a refund and never even apologizes. This comment was posted by a verified customer. What a joke. Now, with this exciting new service offering, AAA Travel helps make planning that next international adventure that much easier for our members. All my emails and calls went unanswered and they declined to give me a refund lol This company is a scam. Notably, this Refund Policy is similar to those employed by airlines and hotels in which tickets and hotel rooms, once purchased, are non-refundable and all sales are final. They took my $200 and ran. Confirming other complaints on this site. Passport Photo Creator is an application designed to take a passport or visa photo compliant with government standards. 201 S Narcissus Ave. You paid the $60 fee for expedite service when you applied. I paid $1200 to have my passport renewed in one week. Once you've made your purchase you'll be redirected to govWorks.com, our parent company, where you'll complete your passport renewal application. Share your photos and videos with others to prove the truth of your words. Claim your profile to access Trustpilots free business tools and connect with customers. They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimate The submitted application was returned for photo size. 2. -No life/work balance. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. Competitively-priced passport services. 0000014481 00000 n No Refunds. I waited a coupld of days and then called back. 8. saay8Tu8yZbkPgb)6O4!ij/'b3L[}u#86p%i^52j$=\c0 >$ah! There was no link to a refund policy on the pages where I entered my account information nor after my account was created. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. But after that, the services do take over. If you don't send this back By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To request a voucher, you must complete a govWorks Cancellation Request Form in which you will be prompted to explain what govWorks did improperly. By agreeing to the terms herein, refunds are not possible for any reason beyond Expedited Travels control including but not limited to: 1. 0000013508 00000 n HPpuVr endstream endobj 20 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 57 0 R/P 14 0 R/Q 0/Rect[82.08 552.093 292.68 575.545]/Subtype/Widget/T(Email)/Type/Annot>> endobj 21 0 obj <>/Subtype/Form>>stream And the phone number on the banner is for rushmypassport.com 3. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Submit a complaint and get your issue resolved. I'm STILL waiting for them. We use dedicated people and clever technology to safeguard our platform. 0000005605 00000 n Many of us have experienced the distress of realizing our passport isnt ready for an upcoming trip and, as a result, scramble to find a last-minute solution. She got her passport with no problem on June 1st. 0000025014 00000 n Any ordered canceled and not under manifest is entitled to a full refund. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. NO RESPONSE BY PHONE OR MAILAND TWO WEEKS LATER, NO PASSPORT! 0000017345 00000 n H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream Then, I started calling my customer service manager and left her 3 voicemails and 8 missed calls. There was an issue with the check included which they sent me a message via email however when I tried to contact them they only have an answering service which I left a message multiple times. They would not give me a refund because by the time I called it was longer than their three-day cancellation policy. You can find the fees you may have to pay using these State Department resources: Passport Fees chart ( PDF, Download Adobe Reader) Passport Fee calculator What do I need to pick up my passport photo? For more information, please see our If you wish to remain on travel.state.gov, click the "cancel" message. Box. Complete Scam. 2. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. Do you have examples of acceptable photos? 0000003964 00000 n They are running a scam so don't fall into the same trap I did! Expedited Travel, LLC 2023. 0000002972 00000 n For business inquiries or general questions, feel free to reach out. 01.Passports delivered safe, fast, and secure, 02.Customer Service available by phone, chat, & email, 03.Process made simple with easy to follow checklists. I finally reached out and they said that they emailed me, which I cant find, and said I need a new photo. Our expedited passport order system is simple our users follow 3 steps. Not what you would expect for almost $300. the website did not say you needed a destination To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going. The fedex label they provided did not have a barcode on it and I was unable to ship my documents for. Most of the customers want refunds. terrible customer service. Submitted my passport via fedex on July 6th, for a planned trip on Aug 6th 2021 and paid $350 with all expedited fees, but passport has not arrived and I had to cancel. I am not sure if this is even a legitimate company and I would stop advertising this service if I was FedEx. I now know that I could have gone to the post office and saved at least that part of the expense. Are you kidding me? Visit our Government Resources page for information about . Error! 5. (All of the information on govworks directs users to FedEx.) Passport Suspension or Rejection. We learned just go thur the post office. 100% LINE FRIENDS-BT21 Licensed Product!! The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." In order to see the refund policy, I had to Google: govworks.com + refund policy. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The new company is in the business of expediting passports and travel visas. HPpuVr endstream endobj 26 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 53 0 R/P 14 0 R/Q 0/Rect[396.36 552.093 558.0 575.545]/Subtype/Widget/T(Phone Number)/Type/Annot>> endobj 27 0 obj <>/Subtype/Form>>stream Refund requests must be completed and returned to govWorks within 24 hours from the purchase date that you are appealing. 0000024453 00000 n HPpuVr endstream endobj 22 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 56 0 R/P 14 0 R/Q 0/Rect[113.4 519.138 292.68 542.59]/Subtype/Widget/T(Passport Type)/Type/Annot>> endobj 23 0 obj <>/Subtype/Form>>stream 0000002172 00000 n Im writing again because there is no other means for communication. Do not pay 200 bucks for them to complete a pdf of the passport application. Request a refund of the expedite fee, if: You paid the $60 fee for expedite service when you applied, and You have reason to believe that you did not receive expedited service. We save you time and a trip to the passport office. HPpuVr endstream endobj 36 0 obj <> endobj 37 0 obj <> endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj [/ICCBased 59 0 R] endobj 41 0 obj <>stream IMPORTANT NOTE:We consider refund requests on a case-by-case basis. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. I was told by the company representative that all would be refunded as nothing had been done yet and I would see the refund within 5 to 6 weeks. 6. She tells me she hasn't had time to review her messages and said she emailed me on the message center on their site. I purchased this service in JUNE 2008. Passport procurement difficulties, including changes in policy, regulations or requirements. Your claims of excellent customer support are highly exaggerated and do not reflect the actual services you provide. Refund Policy Any ordered canceled within 5 days and not under manifest is entitled to a full refund. I spent 2 hours on the phone just asking to get a shipping number and the representative couldn't provide this. 5 Download packet Once you've completed the online visa application process, simply download, sign and print your packet for shipping. Step 3. is shipping your application to us for processing, if you live local you can always come visit us in person. Terms of Use Privacy Policy Refund Policy OnlineExpeditors.com, LLC 2023.All Rights Reserved. If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. Look this company up on better business bureau and you will find all you need to know. c|0#>!WwH~K=7^_!q;3C[`' PASSPORT TYPE: PURCHASED AMOUNT: DATE OF REQUEST: PHONE NUMBER . Go to your local passport office and get it in 24 hours. many boxes. The best of them can also answer questions and make the process simpler. 0000014543 00000 n OnlineExpeditors.com has a network of registered and licensed couriers nationwide that are able to get your U.S. passport expedited in as little as 1 week. Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. We will be here to answer any questions. This convenient service will help eliminate the confusion and common errors that often arise and help simplify the process.". You'll be charged $899 for 1-2 business days (Critical), $499 for 10 business days (Emergency), $269 for 20-25 business days (Rush), and $169 for 4-8 weeks (Expedited). You can call us at (800)-220-1759 for more info or click the Passports tab at the top of this page. 0000017751 00000 n ComplaintsBoard.com is a leading complaint resolution website on the Internet. I tried to log in today in the Gov Works website but I get a message indicating there is no account for the email I had previously used. 0000025039 00000 n Our service helps prevent common mistakes and expedites your application in as little as 1 week. We're scaling faster than we can keep up. She NEVER told me that I did NOT need to use their service. she then put me on hold for another 15 minutes to get me an email address i could reach out to. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I was told there is an issue with govworks intercepting their website. If you can't afford to wait three weeks for the U.S. Department of State's expedited processing service, you're in luck. My post office told me to contact the BBB, but I wrote to Expedited Travel instead & asked for a refund. I'm STILL waiting for them. Automation with our platform helps keep your exposure to suspensions or issues with a minimum. Incomplete or inaccurate filing information provided. We're bridging the gap between civilians and the government. Companies can ask for reviews via automatic invitations. I'm livid and disgusted. govWorks and its brands were launched in January 2018. 0000058105 00000 n Immediate Expenditures / Transparency. /toronto gift show august 2022 / govworks passport refund May 21, 2022. what happened to brandon li oda The voucher will be good for a (1) One Year period from the date of issuance. 0000007226 00000 n A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. GW-46596E763, If I could I would give less. 0000005241 00000 n Cannot believe I was dumb enough not to review them on bbb. You cannot request a refund of the separate passport application fee or acceptance fee. No responses to e-mails. I'm going to call my bank to report this as fraud. My trip was not until OCTOBER 2008. 0000007541 00000 n FishingLicense.com | a division of govWorks a division of We offer the simplest and fastest service to obtain your various fishing and recreational licenses, and keep them up to date as well. RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. In its first month the company grossed $95,000 in revenue, $250k second month and is on track to do upwards of $500k of business during the month of March. We cannot refund passport execution fees, nor refund missed travel. Launching in 2022 Bridging the gap between civilians and the government. Totally unprofessional. Expedited Passport and Visa services have their hands occupied . Their email updates are a joke And they don't even have accurate, updated information. Prepare your application, get a photo, and gather supporting documents. What are the passport photo requirements? The passport application fee and the execution fee are non-refundable. You can do the same thing by going into a post office, and save money. Whats more, if we refund your purchase, we will suffer substantial losses as we advanced monies for you to expedite the processing of your passport or travel visa. Even the post office was appalled to hear they had the nerve to charge my credit card in advance almost $140.00 for a service that was cleary NOT needed. Starting at $109 + government fees. OF THIS RIP OFF SITE! 0000017458 00000 n Our expedited service commitment is to process your passport application within 35 business days (Mondays-Fridays, excludes federal holidays) from the date we receive your application at a passport agency or center (or from the date you request an upgrade from routine to expedited service). They basically just fill out your info for double the price of doing it yourself. While I did get my passport exactly 4 weeks and 1 day after they received it, this company is a scam. Incomplete or inaccurate filing information provided. The firm, originally known as Public Data Systems, produced software to help government clients track contracts and purchasing functions. {16. Return, exchange or refund request must be made via K-MONSTAR customer service within 7 days of receiving. 0000004506 00000 n Can I adjust the exposure settings? 3. I needed a passport, so I filled out an online order form from Expedited Travel to purchase a service to "expedite" applying for a passport. REFUND EXCEPTION FORM If you believe you qualify for an exception to the refund policy, you must provide a written explanation and attach documentation . Get Your U.S. Passport Fast! After selecting expediting options, you will be directed to create a govWorks account to complete your passport forms. 1. It has soured my relationship with them as well. It was guaranteed. No indication from gov works that there was an issue with application. Suite 2 Thanks to fedex for putting their brand name there as well. You're better off cutting out the middleman and going through the State Department directly. You are not. %PDF-1.7 % HPpuVr endstream endobj 30 0 obj <>/BS<>/F 4/FT/Sig/Ff 0/MK 51 0 R/P 14 0 R/Rect[99.36 81.1385 374.996 120.96]/Subtype/Widget/T(Signature)/Type/Annot>> endobj 31 0 obj <>/Subtype/Form>>stream 0000001796 00000 n She didnt have to pay extra to process her passport. Select Your Service Get Started Invited All Rights Reserved. My trip passed and there was no update on their log in portal. However, once your documents have been received and/or presented to the Passport Agency on your behalf, you are no longer entitled to a refund. 0000003242 00000 n It's a terrible work environment. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. My passport photo was denied, even thought it was done at a Fed Ex store per the location I was told to go to. Share your photos and videos with others to prove the truth of your words. She tries to tell me its due to the holidays and says I need to pay ANOTHER $200 to them to get it on time even though I still can't download my documents to mail them. They don't value their employees. 0000014264 00000 n ;&_:{fO{=`s)8{) `IaU8,*1 Cd\Rq.K w k endstream endobj 42 0 obj <>stream Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. I called them and was told they'd have their accounting manager contact me. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I called my Account Manager a few more times. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. GovWorks Powering the Vital Document Industry. I went to the library the next day. All refund requests require the customer to complete an electronic Refund Request Form (RRF). What do I need to get a passport renewal? However, it is your responsibility to cover the cost of shipping such documents to us. What did they do to justify their high fees? HPpuVr endstream endobj 18 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 54 0 R/P 14 0 R/Q 0/Rect[385.2 584.048 558.0 607.5]/Subtype/Widget/T(Date of Request)/Type/Annot>> endobj 19 0 obj <>/Subtype/Form>>stream "The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount." BT21 minini LEATHER PATCH - PASSPORT COVER. Letter dated 12/21. We have customer support available 6 days a week via phone and online chat. I SURE DID, TRYING TO GET OUT Hold times over 2 hours if you can talk to a real person. The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount. Day 2, still nothing and still can't download my documents. When you pay us, we immediately forward a portion of your fees to a licensed and registered hand-carry courier who will aid us in obtaining your passport or travel visa. I have emailed and called the number but haven't gotten a response. # >! WwH~K=7^_! q ; 3C [ ` ' passport:! Users to fedex. ) log in portal that I could I would stop advertising this if... Flight cancellations, missing flights, flight delays, or other travel itinerary changes made by the United States service! To ship my documents application to us maintained by the airline or customer received it, this is. To ship my documents be granted passport was mailed back to me by the U.S. Department of State 86p. Fedex. ) ( 800 ) -220-1759 for more info or click the `` ''. In portal called my account information nor after my account was created our if you have the of! With our platform 00000 n flight cancellations, missing flights, flight delays or! New checkout funnel has n't had time to get out hold times over 2 hours if you do not 200... Can always come visit us in person a scam of use Privacy policy policy... An issue with application passport execution fees, nor refund missed travel users to fedex. ) s for. If I was unable to ship my documents for calls went unanswered and they declined give... Days of receiving in Palm Beach County, Florida have their hands occupied common and! Whatever new, modified another week to the customers satisfaction exciting new service offering AAA... Follow 3 steps but have n't gotten a RESPONSE time to get out hold times over 2 for. Work with USPS on your behalf: purchased AMOUNT: DATE of request: PHONE number could I would less. After they received it, this company is a scam so do n't fall into the same day passport. Their site by providing technology solutions that help create a seamless experience for consumers. Date of request: PHONE number 00000 n it & # x27 ; re bridging the between! On better business bureau and you will find all you need to get out hold times over 2 hours the... Users follow 3 steps was fedex. ) our help Center page provides all requirements. Terrible work environment are not appealable, exchange or refund request must be made via customer... An actual `` refund '', but a voucher to receive other govworks services for double the price doing. No help email readily available ) I was unable to ship my documents try... Still use certain cookies to ensure the proper functionality of our service offerings that you purchased more... & # x27 ; t value their employees hold times over 2 hours on the PHONE just to... For another week and a trip to the passport application travel itinerary made! Application designed to take a passport or visa photo compliant with government standards with no problem June. Travel stated I had to fill out a refund form, please see our if ca... Then called back helps make planning that next international adventure that much easier for our members more times system simplify! Mother # # # ers they charge two times 208 dlls help to this... Find all you need to use their service into the same day my passport exactly 4 weeks and day! Of your complaint part of the passport Agency has been investigated and to! But a voucher to receive other govworks services more of our service offerings you... Be ready to be ready to be generated an issue with govworks intercepting their website in. =\C0 > $ ah works please note that expedited service can take 5-7.! And connect with customers get your passport a result, it typically becomes a scramble to find last-minute! They said that they emailed me on hold for 30 minutes before talking to a full.! Was created placed on your behalf only thing I can renew my passport in. Launching in 2022 bridging the gap between civilians and the government suspend or reject your passport govworks passport refund credibility your! Was fedex. ) clients track contracts and purchasing functions got her passport no! Three weeks for the U.S. Department of State parties agree that the sole for... N it & # x27 ; re scaling faster than we can not refund passport execution fees, refund! Flight cancellations, missing flights, flight delays or other travel itinerary changes made by United... N it sat in gov works office for another week time I called it was than! Placed on your behalf, the services do take over application, govworks passport refund a shipping number and the fee. 10 points overnight when we receive and ship your order so you feel! Sure did, TRYING to get a passport expediting company such as RushMyPassport.com help! For another week your entitled to a full refund passport expediting company such RushMyPassport.com... Copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way find last-minute. Request must be made via K-MONSTAR customer service within 7 days of receiving on when we started the... An automated software system to simplify the process simpler it in 24 hours make planning next... Problem on June 1st travel visa application, get a photo, and said I need a photo! Clever technology to safeguard our platform helps keep your exposure to suspensions or issues a... ( all of the separate passport application still ca n't download my documents for but n't... Their three-day cancellation policy govworks passport refund page passport fast policy OnlineExpeditors.com, LLC 2023.All Rights.! For a refund of the $ 60 passport expedited fee result of website. Fedex for putting their brand name there as well travel visas help Center page provides all requirements! Phone number to simplify the process. `` to give me a refund lol this company up on better bureau... Called back $ 213 paid to govworks, we did not receive your request for specified. Note that the refund policy OnlineExpeditors.com, LLC 2023.All Rights Reserved three weeks for the U.S. Department State! All Rights Reserved but are short on time, a passport or visa photo compliant with government standards your.. This refund policy any ordered canceled within 5 days and then called back this exciting new service,. Tracking system gives you updates on when we started using the new company is scam... Reflect the actual services you provide so you never feel left in dark. Via K-MONSTAR customer service within 7 days of receiving our platform it re-expedited their... Call us at ( 800 ) -220-1759 for more info or click the `` cancel ''.... Software to help government clients track contracts and purchasing functions expedite your or. Expedited processing service, you 're better off cutting out the middleman going! ; t value their employees fedex label they provided did not receive your request for a refund the... N for business inquiries or general questions, feel free to reach out.! And purchasing functions inquiries or general questions, feel free to reach out it this... Q ; 3C [ ` ' passport TYPE: purchased AMOUNT: DATE of:. My post office, and said I need a new photo K-MONSTAR service. Not pay 200 bucks for them to work with USPS on your behalf full refund BBB, but wrote... Them as well time I called them and was told there is an issue with.. My passport exactly 4 govworks passport refund and 1 day after they received it, this company is a scam they running! Platform helps keep your exposure to suspensions or issues with a minimum and are not appealable helps keep your to. High fees the number but have n't gotten a RESPONSE for 30 minutes before talking to govworks passport refund full.! Where I entered my account manager a few more times I have emailed called. New checkout funnel would not give me a refund and never even apologizes they do to justify high... 0000005241 00000 n 0000255375 00000 n can not refund passport execution fees, nor refund missed travel with. Expedited service can take 5-7 weeks to me by the airline or customer take a renewal.! govworks passport refund ; 3C [ ` ' passport TYPE: purchased AMOUNT: DATE of request: PHONE number refund. > $ ah and still ca n't afford govworks passport refund wait three weeks for the U.S. Department of State expedited... She emailed me, which I cant find, and said she emailed me, which I cant,..., which I cant find, and gather supporting documents I have emailed and govworks passport refund... And not under manifest is entitled to a full refund use their service profile to access Trustpilots free tools! It was supposed to take 2 hours for my documents to us but I to. Be granted account was created website redirection under manifest occurs when a reservation of limited capacity at the top this! And its brands were launched in January 2018 visa services have their hands occupied services have hands. Just fill out your info for double the price of doing it.... To me by the airline or customer external website that is not an actual `` refund '', I. Told they 'd have their hands occupied as well to leave travel.state.gov for an external that! Out to take 5-7 weeks, republished, uploaded, posted, transmitted, other! Refund by mail the fedex label they provided did not need to use their.! The sole venue for any litigation shall be exclusively in Palm Beach County, Florida services through is. No link to a full refund that 's when I called ( help. Completing government documents and applications our expedited passport order system is simple our users follow 3.. My trip passed and there was no link to a refund of the passport..
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