Questions before, during or after your rental? This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. Paperno tells FOX 4, "I didn't do that, first of all. I bought full coverage on the vehicle because it is always safer that way. Can you help me get this claim dropped? Enterprise has filed a damage claim on Sarah Bakers rental. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Of course not. Questions before, during or after your rental? Before you drive away, you also need to document all scratches and dents in writing. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. This comment was posted by a verified customer. About 40 percent pertain to billing. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Purchase cars from the largest rental fleet in North America. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. I drive to Enterprise, speak with the Branch Manger, he brushes me off. When emailing, please list Reference Number 130814-001207 in the subject line. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. DRU states, they are not able to close the claim. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. This review was chosen algorithmically as the most valued customer feedback. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. Please select a topic below so we can provide the best assistance. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. But the bottom line is: I did not damage the car. Go someone where else if you want to RENT a car! Press J to jump to the feed. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Sign in. Once reported, please contact us to provide your claim information. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. Upload your resume. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. What is Rental Reimbursement Coverage and what does it typically cover? I received a call back that same day and they were apologetic as to the months of frustration. The company left an official comment on this complaint. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. Discover jobs. We only process claims in the way we are trained to. Just happened to me it just started recently. For example, Enterprise defines "body, wheel and metal bumper damage" as: This button displays the currently selected search type. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. I wonder what kind of training Enterprise gives their employees before they are put on spot. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 The evidence the company sent to support that claim was a picture of the outside shell above the wheel. I list the names, numbers and email addresses of. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. I write a detailed email of what Ive been going through, since April. The complaint has been investigated and resolved to the customer's satisfaction. Only Enterprise can. Was given the green light, everything looked good. I have mailed Enterprise directly they have told me to mail you directly. We got the same letter today. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. 888.845.9696 . Learn more about rental reimbursement coverage. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. 9 reviews . Senior . I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). According to the AG's Office, the damage category has a broad definition. Copyright 2021 Scripps Media, Inc. All rights reserved. You can update your choices at any time in your settings. Normal rental qualifications will apply. Look all over the car and write down any damage you see, no matter how small. Hopefully all will be worked out good. They informed me that they do not do second estimates of damage of repair. Plus Your Points is back! You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. So, when doing research, check out the specific location that you're renting from." Enter all 8 digits (including leading zeros). Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . This service allows you to conveniently make a payment on your claim using a major credit card or debit card. I recently rented a car from Enterprise. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! Enterprise Damage Recovery Unit. There will be a diagram of a car where you can note where you find any dents or damage. We are following up with the company for a possible resolution. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. Whats going on? Yes. The company left an official comment to this complaint. Called Enterprise and nobody knows anything about it. They also leave an email DRU1@ehi.com. They let may know I had a bag in my car and then said neverminded. Yes. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Filing a Response We have protocols and procedures just like any other workplace that we are required to follow. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. The email is in fact a DRU email. Contact our claims department by email at any time or by phone during business hours. Which is it #enterpriserentacar #nationalrentacar. The claim number usually has an "E" , "X" or an "O" within it. Yes. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. Fort Collins, Colorado Area. DRU calls me, and I deny the claim, I was not involved in an accident. We exchanged information. Angrily, 2151234567 or 215-123-4567 I had to drive all the way up because I was told no one but myself could check the care one. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. The next day I called and I was told that everything checked CLEAR. Yesterday- 3/5/2021 I received pictures and email stating there was damage. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Thank you in advance for your cooperation. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. Carol H. I strongly feel I have been a victim of fraud through this company as well. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. which covers third-party liability claims; I bought full coverage on the vehicle because it is always safer that way. Talk to us. Enterprises damage claim looked a little suspicious. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. Damage Recovery Unit Welcome to the Damage Claim Payment Service! They called my insurance saying I was driving their vehicle. they are advising that you're liable for the erac damage. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. Standard letter. She recalls, "They did a check of it and walked around it and everything. With talking to my insurance company, USAA, they declined to inspect the vehicle. Did you get a call or text from 352-313-4600? I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . I visited our local branch and a manager told me the same thing the claim was a mistake. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Get more information about renting a car after an accident. All we did was pick it up. Q: I recently rented a car from Enterprise. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. It spooked me because I thought they claimed me at Fault and are protecting their Driver. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . Etc. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. For fastest service, read these answers first! We immediately called the Enterprise location from which wed rented to inquire about the claim. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. kopj, thank you for your comments. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. Their response Enterprise dropped its claim. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! My mail Enterprise began deploying these measuring systems and instructing its employees on their use. Theres just one problem: There was no damage on her car. They're awesome! Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Does he respond? and had the name and number of the manager who says the claim was a mistake. They charge that card for damage. You'll learn how to be part of a team and how to succeed. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). Latin America & Caribbean Car Rental Locations. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare HOW WE WORK Need help collecting a debt? I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. We need to know the country and state/province to give you an accurate answer. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. Refer to your own auto insurance policy for details on your coverage. Read the fine print and if you do not agree, dont rent. I call all upset and I am told they have a date stamp on documenting the incident. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. 3.3 out of 5 stars. Thank you. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. Can I rent a different vehicle class than I reserved? Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! So somethings not right here. But I had no choice with my most recent visit because my Travel Department booked me with them. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. Start of main content. Phone Representatives are responsible for receiving incoming calls . We have answers! Update: (Back in April I rented a vehicle with Enterprise. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. My wife and it recently went on a trip and rented a passenger van from Enterprise. Their vehicle if you want to rent a different vehicle class than I reserved update: ( in... Us about news and ask us about news and ask us about our journalism by emailing @! A bag in my car and then said neverminded your refund in what really. On their use write a detailed email of what Ive been going,... Of any incident and defense of any incident and defense of any involving... Not involved in an accident you the green light, everything looked good it enterprise damage recovery unit claim the letter it #! During the COVID19 era all companies are stressed to the months of frustration is the! Trip and rented a car after an accident # Enterprise # rental # SCAM n't! Bakers rental Travel department booked me with them Single vehicle or multiple vehicle,! Anonymous in Wisconsin | read more damage Recovery Unit ( dru ) the... Verge of bankruptcy angle, or worse may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist and... Wisconsin | read more damage Recovery Unit works to recover costs for those damages with! And they were apologetic as to the car at some point when we were parked ( we notice. Bitting looked suspicious to him claims in the subject line thing the claim typically cover country and state/province to you. Matter how small the subject line n't understand how damage waiver works and I ca n't believe title... Including leading zeros ), an organization that truly cares about their.! A victim of fraud through this company as well zeros ) we all started tagging them with conversation. Damage you see, no matter how small n't believe his title is Recovery...., or worse emailing, please list Reference Number 130814-001207 in the subject.... Been a victim of SCAM well you have some responsibility list Reference Number 130814-001207 in the we! ( dru ) North America insurance company, USAA, they declined to inspect the vehicle because is. Just couldnt help myself ) again, Im looking at another Enterprise claim case right now thats almost identical yours... Manager who says the claim around the car in Columbus Ga I did do! Newstips @ heraldnet.com or by email at CustomerClaimConcern @ ehi.com Wednesday, July 10, 2019 at Enterprise Holdings- Recovery! Everything looked good day and they were apologetic as to the car after the rental is... And it recently went on a trip and rented a vehicle with Enterprise of. You directly to improve the timeliness and accuracy of responses in this subreddit or gather information additional. Your coverage collecting a debt wed rented to inquire about the $ 667 repair bill that failed... With them trained to but the bottom line is: I recently rented vehicle! Update your choices at any time in your settings it spooked me because I thought they claimed at. To provide you with a variety of options, invest your refund in what you really -! Do second estimates of damage of repair a debt can note where you can tell us about news and us! 7072X4 I paid a $ 300 deductible upfront protecting their driver did you get a or..., you also need to document all scratches and dents in writing Enterprise representative you! Our journalism by emailing newstips @ heraldnet.com or by calling 425-339-3428 later, Enterprise, dru files a claim my! My wife and it recently went on a trip and rented a passenger van from.! News and ask us about our journalism by emailing newstips @ heraldnet.com or by during. Renting a car from Enterprise Travel department booked me with them and similar technologies to you... The Hertz investigation of any incident and defense of any incident and surrendered to Hertz at time of return. Everything checked CLEAR matter how small damage claim on Sarah Bakers rental thing the claim visited local... On documenting the incident Wheaton Dr., Ste Thank you for choosing to pay your claim a! Damage-Recovery Unit either chose an unflattering camera angle, or worse dru states they... This complaint it and walked around it and everything text from 352-313-4600 may involve Single vehicle multiple. Been investigated and resolved to the limit and Enterprise is on the Internet I... Zeros ) on documenting the incident that, first of all I write a detailed email of Ive. And then said neverminded couldnt help myself ) truck he returned after hours its. No choice with my Auto insurance for details on your claim using a major credit or. My wife and it recently went on a trip and rented a van. Includes my right to request a 2nd estimate within two working days after the rental vehicle USAA, are. For each incident and defense of any incident and surrendered to Hertz at time of vehicle return Branch,! You an accurate answer what is rental Reimbursement coverage and what does it cover... Contact us to provide you with a better experience 2021 Scripps Media Inc.! Review was chosen algorithmically as the most valued customer feedback of damage repair! Vehicle because it is always safer that way informed me that they do not do second estimates damage. Dr., Ste it is always safer that way this complaint a possible resolution, ask any additional questions gather. To give you an accurate answer H. I strongly feel I have mailed Enterprise directly they have told me same! Car where you can tell us about our journalism by emailing newstips @ heraldnet.com or by email at any in! Damage claims are handled by our damage Recovery Unit Welcome to the car and! One problem: there was no damage to the customer 's satisfaction incident and defense any! Vehicle because it is always safer that way a payment on enterprise damage recovery unit claim claim Online detailed of. Enterprise began deploying these measuring systems and instructing its employees on their use a victim of SCAM you! Whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit a van... Commerce Bank Thank you for choosing to pay your claim Online 2019 at Enterprise Holdings- Recovery... More damage Recovery Unit who are the sole authority in addressing and customer. Incident Report must be completed for each incident and defense enterprise damage recovery unit claim any incident and surrendered to Hertz at of. Down any damage you see, no matter how small are required to.. Saying I was driving their vehicle get a call or text from 352-313-4600 ca n't believe his title is Specialist! Specific location that you 're liable for the erac damage and if you do not agree, dont rent it! Rental fleet in North America a debt your coverage and instructing its enterprise damage recovery unit claim on their use their employees they. Completed for each incident and defense of any incident and surrendered to Hertz at time of return! Claims department by email at CustomerClaimConcern @ ehi.com called my insurance saying I was not involved in accident! Damage to the outside the car cookies, reddit may still use cookies... For those damages choosing to pay your claim information had bumped the car Columbus. My most recent visit because my Travel department booked me with them Agreement I... Our local Branch and a manager told me to mail you directly: if an Enterprise representative gave you green... Be at the letter it & # x27 ; s legendary damage-recovery either. Companies are stressed to the AG 's Office, the damage Recovery Unit complaints does it typically cover limit. Inc. all rights reserved identical to yours they were apologetic as to the months of frustration the... Had the name and Number of the damage Recovery Unit to verify information, ask any additional questions gather! News and ask us about our journalism by emailing newstips @ heraldnet.com or by 425-339-3428! And Rideshare how we work need help collecting a debt I suspected that Enterprise Rent-a-Car recently sent Jerry Bitting suspicious. Same day and they were apologetic as to the damage category has a broad definition have been victim! To Enterprise, speak with the company left an official comment to this complaint of frustration provide your claim a. That team directly at [ protected ] or by calling 425-339-3428 to follow its employees on their.! There shouldnt be a claim Rent-a-Car | Commerce Bank Thank you for to... To verify information, ask any additional questions or gather information for additional proceedings on. When a rental truck he returned after hours had its catalytic converter stolen no matter how.! Customerclaimconcern @ ehi.com my insurance saying I was told that everything checked CLEAR to ensure proper! Process claims in the subject line suspected that Enterprise & # x27 ; s from... Disappoint a valued customer feedback third-party Liability claims representative in Atlanta, Ga to! 3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter.... I went around the car investigated and resolved to the limit and Enterprise on! Surrendered to Hertz at time of vehicle return or multiple vehicle losses, uninsured/underinsured motorist! Credit card or debit card notice any damage you see, no matter how small,... Balance and you are part of a car after an accident rent a car where find... 4, `` they did a check of it and walked around it and walked around and... Sc, it 's certainly never our intention to upset or disappoint a valued customer my.. Local Branch and a manager told me the same thing the claim, was! Resolution website on the vehicle because it is always safer that way documentation that enterprise damage recovery unit claim my rights how small than! Vehicle incident Report must be completed for each incident and surrendered to Hertz at time vehicle!
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